Jobs at CDW

Monitors and operates mainframe technologies in a 24/7 managed services environment. Provides tier-1 technical support, investigates alerts and incidents, documents issues, escalates problems, and coordinates with customers, suppliers, and internal teams. Reviews operational data to identify trends, improves support processes, designs practical solutions, and supports service recoveries and projects while meeting SLAs and compliance requirements.

Manages a portfolio of technology service customers, leading onboarding, adoption, account relationships, customer health monitoring, reporting, renewals, and retention initiatives. The role coordinates with internal teams, resolves escalations, gathers feedback, identifies growth opportunities, and supports continuous service improvement. It requires managing enterprise accounts, tracking KPIs, using customer and reporting systems, and traveling up to 10% during peak periods.

Leads CDW’s enterprise AI enablement program by creating roadmaps, coordinating cross-functional leaders, scaling AI champion networks, translating responsible AI guidance into practical practices, and tracking adoption and impact. The role drives AI fluency and behavior change across a large, multinational organization through program governance, leader coaching, external research, partner management, dashboards, and repeatable operating standards.

Lead CDW’s enterprise AI enablement program by developing roadmaps, coordinating cross-functional initiatives, supporting leaders, scaling AI champion networks, translating responsible-use guidance, and tracking adoption and impact. The role requires enterprise program management, change adoption, stakeholder influence, facilitation, external networking, and practical AI application to build workforce fluency across regions and functions.

Leads CDW’s enterprise AI enablement program, developing scalable adoption plans, coordinating cross-functional stakeholders, supporting leaders, and translating responsible AI guidance into practical use. Builds AI champion networks, tracks adoption and maturity through dashboards and feedback, partners with learning and technology teams, and brings external research and best practices into enterprise capability-building efforts.

Supports marketing analytics and insights through dashboard development, recurring and ad hoc reporting, data hygiene, SQL/SAS/Hadoop analysis, and customer feedback programs. The role manages Voice of the Customer and Customer Lifetime Value reporting, coordinates research-partner deliverables, monitors survey data, triages stakeholder requests, maintains knowledge documentation, and develops actionable recommendations for Marketing and eCommerce stakeholders.

Design, build, and maintain a skills-based learning architecture aligned to enterprise taxonomy and Workday Skills Cloud. Create multi-modality learning paths, integrate AI-enabled tools, govern content and SOPs, partner with HR and business stakeholders, close critical skill gaps, and deliver high-impact learning solutions to support enterprise transformation.

Design and maintain a skills-based learning architecture aligned to enterprise skills taxonomy. Map learning to Workday Skills Cloud, create multi-modality learning paths, prioritize content roadmaps, build high-impact instructional solutions, establish governance and SOPs, leverage learning technologies, integrate AI-enabled tools, and support enterprise transformation and leader/individual development.

Design and maintain a skills-based learning architecture aligned to enterprise taxonomy and business priorities. Create multi-modality learning paths, develop high-impact instructional solutions, govern content standards, leverage learning technologies (including Workday Skills Cloud), and integrate AI-enabled practices to support enterprise transformation and leader/coworker capability development.

Supports accounts receivable operations, including collections strategies, cash application, rebills, reconciliations, refunds, and credit management. The role optimizes cash flow, reduces bad debt and DSO, ensures accounting and SOX compliance, improves processes and systems, maintains data accuracy, communicates with customers and stakeholders, and mentors junior team members.

Develop and execute business development strategies for CDW DeviceCycle programs aligned with AIG. Grow existing programs, identify new opportunities, support sales pipelines, qualify opportunities, develop proposals, and lead customer presentations. Collaborate with sales, OEM, AIG, operations, finance, legal, and lifecycle services teams on pricing, workflows, enablement, and program launches. Monitor market trends, provide competitive intelligence, and strengthen customer adoption of repair, warranty, protection, continuity, and device lifecycle solutions.

Provides Tier 1 and Tier 2 service desk support in a secure environment. Responsibilities include troubleshooting endpoints, operating systems, applications, peripherals, accounts, access, and basic network connectivity; managing tickets; assisting with password resets and access issues; communicating with users; supporting VIPs; and escalating complex issues to Tier 3 teams. An active TS/SCI clearance is required.

Develops complex hybrid infrastructure solutions in a field-based technical pre-sales role. Provides architecture, optimization, assessments, advisory guidance, and executive-level customer presentations. Leads sales engagements, proposals, RFP responses, statements of work, solution design, and strategic relationships. Acts as a subject matter expert, mentors technical teams, supports business development, and contributes to go-to-market strategies.

Leads FP&A for the Solutions & Services organization, managing financial planning, forecasting, budgeting, reporting, P&Ls, financial models, and operational KPI analysis. Provides insights to senior leadership, manages and develops the FP&A team, supports business operations, improves processes and systems, and partners cross-functionally on project-based revenue, cost management, and services metrics.

Develops and manages partner investment programs across marketing, incentives, and product promotions. Builds stakeholder and partner relationships, positions and negotiates investment opportunities, tracks financial and program performance, analyzes business data, delivers effectiveness reporting, conducts training, and escalates risks. Works with CDW’s partner, sales, and PPM organizations to support financial goals and mutual business outcomes.

Performs technical accounting research, SEC reporting, financial statement preparation, revenue recognition analysis, purchase accounting, and internal reporting. Prepares Forms 10-Q and 10-K, supports earnings and investor materials, monitors accounting standards, maintains reporting policies and internal controls, and collaborates with auditors and cross-functional stakeholders. The role requires an active CPA license, strong US GAAP and SEC knowledge, advanced Excel skills, and at least three years of accounting experience.

Drive revenue growth across healthcare enterprise accounts through new business development, account expansion, consultative selling, and strategic account planning. Build relationships with senior and C-level stakeholders, lead discovery conversations, guide customers through buying cycles, and position customized technology solutions. Collaborate with solution architects, principal account executives, marketing, product teams, and delivery managers to align solutions with customer objectives and measurable outcomes.

Leads content experience strategy, creative design, video production, organic social media, employee advocacy, and sales enablement content. Manages multidisciplinary teams and agency partners while aligning storytelling and content activation with business objectives, audience needs, and brand standards. Oversees workflows, performance analysis, SEO/AEO collaboration, digital experiences, and responsible adoption of AI-enabled tools to improve efficiency and impact.

Leads purchasing for hardware, services, and software across drop-ship and inventory operations. Develops cost-effective procurement strategies, manages supplier performance and relationships, establishes primary suppliers, oversees inventory goals and RFPs, improves purchasing processes, and leads a purchasing team. Partners cross-functionally with Sales, IT, Product Management, Finance, vendors, manufacturers, and distributors to achieve operational and corporate objectives.

Owns enterprise partner growth strategy for AI-focused partners, including multi-year business planning, investment governance, co-selling, field enablement, joint campaigns, and offering alignment. Leads executive relationships, business reviews, pipeline growth, partner-funded investments, and cross-functional initiatives. Influences sales, services, presales, finance, and marketing stakeholders while mentoring partner and field teams. The role requires strategic business acumen, alliance development expertise, executive communication, and up to 20% travel.