Jobs at Cengage Group

Manages enterprise AI content repositories, asset lifecycles, skills registries, documentation, playbooks, and knowledge resources. Establishes processes for AI content creation, review, maintenance, reuse, and retirement while operationalizing governance and compliance standards. Tracks quality, ownership, reporting, inventory, and audit readiness, and coordinates communications and change management to drive adoption across business units and workforce teams.

Creates video and motion design assets for brand, marketing, digital, social, web, presentations, and internal communications. Designs animation systems and reusable templates, edits video, performs color correction, audio refinement, and basic compositing, and ensures brand consistency across deliverables. Collaborates with creative and program teams, manages multiple deadlines, prepares assets in varied formats, incorporates feedback, and maintains organized workflows.

Lead the vision and strategy for Cengage’s web experience ecosystem, including UX/UI, ecommerce, conversion, and customer journey design. Manage and mentor a high-performing design team while partnering with Product, Marketing, Analytics, and Engineering. Use research, behavioral data, experimentation, and business insights to optimize digital experiences, improve conversion, advance accessibility, and drive continuous innovation across discovery, purchase, onboarding, and engagement.

The Regional Director, Strategic Accounts leads sales strategies, manages a team, and ensures revenue and execution efficiency in a high-profile territory.

Owns the development, implementation, and optimization of scalable sales enablement programs, including onboarding, continuous learning, sales readiness, manager enablement, content, sales plays, and platform adoption. Partners with Sales, Marketing, Product, Revenue Operations, and GTM teams to improve sales efficiency, pipeline velocity, win rates, and revenue attainment. Uses CRM and enablement data to measure impact, identify improvements, and support cross-functional business priorities.

Serves as a strategic advisor to Cengage customers, building relationships, driving product adoption, developing success plans, providing training, resolving escalated issues, conducting health checks, and identifying renewal and upsell opportunities. The role manages customer outcomes and revenue retention across an assigned territory, requiring strong communication, analysis, technical explanation, and prioritization skills. Travel by air and car is required 20–30% of the time.

Design, build, and deploy K-12 AI features (lesson planning, grading, tutoring, admin analytics) while ensuring FERPA/COPPA compliance and child-safety guardrails. Measure impact, iterate with curriculum and legal partners, and maintain production-grade documentation, testing, and runbooks for deployed AI systems.

Leads curriculum strategy and instructional content development for Milady, managing content managers, learning designers, and editors. Ensures materials meet learning, industry, accessibility, and licensure standards while improving scalability and speed to market. Oversees curriculum projects, budgets, timelines, team development, assessments, stakeholder collaboration, and integration of digital learning tools. Uses learner feedback, research, and analytics to drive continuous improvement and innovation in beauty and wellness education.

Supports corporate financial planning, budgeting, forecasting, reporting, and investment decisions. Builds financial models and projections, analyzes business performance and opportunities, identifies efficiency improvements, prepares executive materials, supports investor reporting, and streamlines planning processes using AI-enabled tools. Collaborates with FP&A teams and business partners to evaluate revenue, expenses, profitability, and organizational initiatives.

Supports product strategy, market launch readiness, and go-to-market execution for CTE K12 products. Analyzes customer needs, market dynamics, competitive landscapes, and field feedback to develop positioning, messaging, personas, and sales enablement assets. Partners with Product, Sales, Marketing, Content, and Learning teams on roadmap inputs, packaging, pricing, launches, collateral, demos, and consistent customer-facing communications.

Leads Cengage’s enterprise talent acquisition strategy, recruiting organization, and hiring transformation. Builds scalable recruiting capabilities, uses AI-enabled tools and workforce analytics, implements skills-based hiring, develops talent pipelines for technology and business functions, and advises executives on workforce planning and talent intelligence. Requires extensive talent acquisition leadership experience in technology-enabled or high-growth organizations.

Develops and improves higher education course materials and digital learning experiences using learning science, instructional design, research, and market insights. Advises authors, reviews content quality and alignment, designs accessible and inclusive digital content, supports content creators and vendors, and collaborates across editorial, marketing, product, and production teams. The role also establishes content guidelines, develops authoring talent, and monitors emerging education technology and learning trends.

The Regional Director, Strategic Accounts directs revenue performance and account strategy, leading a team to execute strategic initiatives and drive growth in higher education sales.

Own strategic higher-education accounts, including forecasting, multi-year planning, contract negotiations, renewals, expansion, and revenue growth. Build executive relationships with academic and administrative stakeholders, lead institutional change management, and advise customers using enrollment, usage, pricing, and adoption data. Drive new business development, customer value realization, and program success while coordinating with sales, customer success, marketing, channel, and operations teams. Travel to customer meetings, conferences, and partner events 35–50% of the time.

Operationalize workforce funding programs by administering ETPL listings, supporting partner onboarding, maintaining Salesforce records, resolving funding inquiries, documenting procedures, producing reports, researching public funding opportunities, and improving scalable workflows. The role coordinates across Product, Enrollment, Student Support, Marketing, Finance, and Sales while ensuring compliance, data accuracy, partner communication, and consistent support for funded enrollments.

Leads and mentors UX designers, researchers, and product managers; integrates user-centered design into product development; drives innovative experiences; conducts user research; establishes UX standards; evaluates initiative effectiveness; and promotes collaboration, inclusion, and continuous improvement.

Provides live and non-live technical support for Cengage digital education solutions. Troubleshoots issues involving operating systems, browsers, plug-ins, internet connectivity, and mobile devices; uses administrative tools to analyze problems; documents interactions in a ticketing system; escalates software defects and communicates feature requests. The role also provides clear customer guidance and maintains current technical and product knowledge.

Handles customer inquiries about orders, adjustments, complimentary copies, websites, digital product registrations, and general products through phone, email, cases, and live chat. Navigates multiple software applications to identify customer needs, diagnose issues, and resolve inquiries. Reports trends that support product and process improvements while meeting quality, availability, and productivity goals. The role also involves teamwork, independent work, multitasking, organization, mentoring, and ongoing development.

Manage assigned client accounts, build customer relationships, understand objectives, and develop consultative success strategies. Monitor usage, adoption, and account health; coordinate technical support; conduct business appraisals; and drive product integration and adoption. Own renewals, cross-sell, add-on, and upgrade opportunities while maintaining sales pipelines, forecasts, and account records in Salesforce and Gainsight.

Conduct outbound calls and emails to prospective beauty and wellness education customers, present Milady’s ExamReady solution, identify needs, qualify opportunities, schedule sales demonstrations, follow up to improve attendance, maintain accurate outreach records, and meet weekly appointment goals while coordinating with sales representatives.