Teams at CentralSquare Technologies

Leads CentralSquare’s customer-facing Product Support organization across public-sector product lines. Responsibilities include hiring, coaching, staffing, cost management, escalation handling, Salesforce Service Cloud ownership, workforce planning, KPI and SLA management, and customer communications. The role also leads workforce and workflow transformation involving AI-assisted deflection, agent-assist, and automated triage, while partnering with IT, Support Operations, Product, Engineering, Knowledge, and Quality teams to improve customer satisfaction, resolution times, productivity, and product feedback loops.

Manages public safety software implementation projects from initiation through closure. Plans schedules, resources, risks, issues, and milestones; coordinates internal teams, clients, and vendors; leads meetings and technical discussions; improves project processes and tools; manages strategic, high-revenue engagements with minimal supervision; and serves as the primary client contact.

Develop complex, scalable public safety software using C#, Angular, databases, APIs, cloud infrastructure, and AI integrations. Lead design and code reviews, guide developers, contribute to architecture, improve frameworks, address technical debt, create automated testing strategies, optimize database and application performance, and diagnose escalated production issues. Serve as a technical subject matter expert while coordinating with internal teams, customers, and external entities.