Teams at ChenMed

Supervises front desk staff and Care Facilitators in a medical center, overseeing scheduling, patient flow, service quality, compliance, staff development, and patient experience. Handles escalated concerns, medical records processes, phone messages, supplies, and operational issues. Ensures scheduling targets, follow-up procedures, regulatory standards, and front desk workflows are maintained while supporting hiring, coaching, onboarding, and team performance.

Supervise and develop Medical Directors and PCP/NP teams across multiple centers while maintaining partial direct patient care (≈20%). Responsible for market clinical outcomes, P&L, talent development, quality improvement, referrals, payer/community relations, and driving clinical-operations alignment.

The Associate Market Clinical Director supervises Clinical Directors, manages performance, ensures clinical outcomes, and provides patient care, directing operations to meet market objectives.