Jobs at Ciena

Leads regional services portfolio strategy for global cloud networking accounts. Develops pricing, P&L, margin, risk, and commercial models; shapes opportunities with sales, finance, legal, delivery, and technical stakeholders; supports strategic negotiations; resolves cross-portfolio ownership issues; and converts successful custom approaches into reusable portfolio, pricing, packaging, and roadmap improvements.

Leads the global Services innovation portfolio, including strategy, intake, prioritization, experimentation, governance, funding recommendations, business cases, and commercialization. Directs innovation product managers and cross-functional teams, evaluates market opportunities and financial returns, oversees pilots and customer validation, and transitions successful concepts into established portfolios. Develops executive reporting, manages special projects, builds team capability, and drives evidence-based investment and portfolio decisions.

Owns the global Implementation Services portfolio strategy, roadmap, lifecycle, financial performance, and commercial models. Builds opportunity and portfolio P&Ls, guides pricing and investment decisions, leads new service introductions, develops scalable deployment patterns, and resolves complex cross-functional delivery and margin issues. Partners with Sales, Delivery, Engineering, Finance, Marketing, Legal, Supply Chain, and regional leaders while advising executives and mentoring product line managers.

Provide remote and on-site technical support for Ciena telecommunications products, including on-call coverage. Diagnose complex network issues using debugging tools, lab research, and root cause analysis. Escalate incidents and communicate field concerns across Design, Supply Chain, Quality Assurance, Product Management, Publications, and Training teams. Create and maintain technical documentation, knowledge-base articles, and field service bulletins while contributing to customer issue resolution and knowledge sharing.

Designs and executes network equipment test plans, validates Ciena product interoperability, supports optical and Ethernet network implementation, and provides onsite engineering expertise. Responsibilities include equipment commissioning, inventory verification, troubleshooting, performance analysis, customer support, standards development, documentation, and Tier III/IV deployment assistance. The role requires expertise in Ciena platforms, SONET, DWDM, ROADM, Ethernet, IP/MPLS, network management systems, and legacy TDM technologies.

Manage multiple managed-services delivery projects from quote acceptance through service activation and performance reporting. Coordinate customers, partners, suppliers, sales, product, supply-chain, and technical teams while controlling scope, schedules, costs, resources, risks, and service quality. Serve as the customer escalation point, provide executive communications, monitor incidents and SLAs, coordinate field engineers, and drive customer satisfaction. The role requires extensive ICT project-management experience, strong communication and negotiation skills, and willingness to travel.

Leads global sales growth for Ciena’s semiconductor and component portfolio within Cloud and AI markets. Develops sales strategies, business plans, and customer relationships across hyperscalers, data centers, OEMs, ODMs, and ecosystem partners. Drives adoption of electro-optic assemblies, modules, and intellectual property while coordinating with product, engineering, marketing, legal, finance, and services teams. Engages executive stakeholders, exceeds sales targets, manages complex sales processes, and reports on direct and indirect opportunities. Approximately 35% travel is required.

Leads customer-facing service delivery projects across the full lifecycle, coordinating scope, schedules, resources, milestones, risks, budgets, and communications. The role manages cross-functional collaboration among customers, engineering, sales, finance, partners, and service delivery teams. It oversees network lifecycle activities including design, deployment, migration, and validation, while ensuring delivery commitments, customer outcomes, and financial objectives are met.

Onsite at Scott AFB, provide SME engineering for Ciena product integration: design and execute test plans, commission DWDM/SONET/TDM equipment, validate interoperability, perform lab pre-commissioning, train customers on Ciena NMS, troubleshoot and document configurations, and support network modernization. Requires active clearance and travel up to 25%.