Teams at Cloudbeds

Lead end-to-end onboarding projects for mid-market hospitality SaaS customers, from sales handoff through go-live, adoption, and transition to Account Management. Define timelines and deliverables, coordinate cross-functional teams, lead customer meetings, manage risks and escalations, and monitor adoption and onboarding success metrics. The role requires hospitality expertise, project management experience, multilingual communication in English, Portuguese, and Spanish, and strong customer relationship skills.

Leads North American mid-market customer onboarding for a hospitality software platform, managing onboarding project managers and coaches while personally overseeing strategic accounts. Responsibilities include team development, account assignment, escalation management, PMS implementation guidance, performance tracking, cross-functional coordination, partner management, and improving time-to-live, deployment quality, customer satisfaction, and early retention.

Leads North American mid-market customer onboarding for Cloudbeds, managing onboarding project managers and coaches while personally overseeing strategic accounts. Responsibilities include team development, account assignment, escalation management, implementation quality, training, performance tracking, cross-functional handoffs, partner coordination, and consultative workflow redesign for hotel customers. The role requires hotel operations or hospitality technology experience, PMS implementation expertise, customer-facing team management, project-management discipline, and familiarity with Salesforce and AI tools.