Teams at Clubessential Holdings

Own product vision, strategy, backlog, prioritization, and delivery for Clubessential SaaS products. Translate stakeholder and customer needs into requirements and user stories, coordinate engineering, design, QA, and business teams, and support Scrum ceremonies, releases, launches, demos, and educational efforts. Identify and guide responsible AI and automation opportunities, define success metrics and guardrails, manage feedback and issue resolution, and partner across implementation, support, marketing, sales, and data teams.

Support customer onboarding through website, mobile app, CRM, API, and related product configuration. Consult with clients on web strategy, provide training and post-go-live support, define custom configuration scope, perform quality assurance, troubleshoot technical issues, document processes, and coordinate cross-functional teams. Manage multiple implementations while communicating customer needs, feedback, feature requests, and support-transition requirements.

Provide first-line and advanced support for Clubessential products (accounting, payments, membership, reporting, hardware integrations). Troubleshoot payment and device issues, document interactions in CRM, escalate when needed, monitor client health, promote product adoption, and collaborate with product and internal teams to resolve multi-system issues and improve retention.