Teams at CorVel Corporation

Manages regional customer accounts, serving as a strategic liaison to drive retention, revenue growth, service excellence, contract renewals, and expansion opportunities. Builds executive client relationships, leads stewardship meetings, coordinates implementations and service delivery, resolves issues, oversees account reporting and receivables, and documents opportunities in Salesforce. Requires strong presentation, negotiation, organizational, analytical, and customer relationship skills, plus experience in account management and preferably insurance or managed care.

Handles complex workers’ compensation claims from investigation through resolution, including coverage verification, compensability decisions, reserves, payments, subrogation, litigation, recoveries, settlement negotiations, and return-to-work coordination. Communicates with claimants, customers, attorneys, case managers, carriers, and state agencies while ensuring regulatory compliance, accurate documentation, cost containment, and adherence to client and carrier guidelines.

Owns the Enterprise Claims liability product by analyzing performance, utilization, user feedback, and data to identify improvements. Collaborates with development, QA, support, and product teams to define requirements, prioritize enhancements, validate functionality, ensure regulatory compliance, and optimize workflows. Supports documentation, training, testing, troubleshooting, and continuous improvement initiatives while serving as a subject matter expert for liability claim management processes.