Jobs at Cox Enterprises

Provide Tier 1 support across phone, email, chat, and ticketing systems. Troubleshoot standard issues, document interactions, escalate complex problems, coordinate with internal teams, and deliver one-on-one training. Maintain customer records using security processes and contribute to high-quality customer experiences while working flexible schedules.

Enterprise-focused quota-carrying seller responsible for self-sourced pipeline, winning new mid-market and enterprise cloud/managed services deals. Manage multi-threaded, partner-influenced sales cycles, engage C-level stakeholders, drive recurring revenue, collaborate cross-functionally for scoping and onboarding, and stay current on cloud, security, and AI trends.

Lead and scale RapidScale's partner ecosystem by developing alliance strategy, governance, programs, and operating models. Drive partner-sourced and partner-influenced pipeline, co-sell execution, funding utilization, and market expansion. Build and manage a high-performing alliances team and cross-functional programs across Sales, Marketing, Product, Delivery, and Customer Success. Report executive metrics and optimize investments to grow revenue and partner maturity.

Own and grow a portfolio of enterprise and upper mid-market clients by driving revenue, retention, and customer success. Develop account plans, identify expansion opportunities across cloud, security, and modernization, manage full sales cycle, coordinate cross-functional teams for solution delivery, monitor account health, and maintain pipeline discipline and CRM hygiene. Build relationships with senior stakeholders and align managed and professional services to measurable business outcomes.

Own and grow a portfolio of strategic enterprise clients by building C-suite relationships, driving revenue and retention across managed and professional services, leading account strategy and multi-year engagements, coordinating cross-functional teams, managing the full sales cycle, and ensuring client success and risk mitigation.

Lead Customer Success strategy and execution to ensure outcome-based value realization, improve revenue retention, reduce churn, enable expansion, build playbooks and scale CSM teams, and orchestrate cross-functional delivery and executive engagement.

Senior individual-contributor responsible for enterprise service quality strategy and governance across Cox Fleet internal operations. Drives KPI frameworks, data-driven insights, root-cause analysis, and cross-functional improvement initiatives. Advises senior leaders, builds scalable coaching/tools, establishes governance and executive reporting, and embeds continuous improvement and accountability without direct people management.

Lead and coach a team of Customer Care Specialists, resolve complex escalations (including fraud), provide advanced technical support, analyze feedback and trends, drive process improvements, and optimize AI-powered tools and contact center systems to improve customer experience.

The Consulting Architect (Azure) at RapidScale advises on cloud strategies, aligning Azure adoption with business outcomes, and leads consulting engagements while collaborating with C-level stakeholders.

Lead complex, cross-functional programs from initiation through adoption. Build integrated plans, manage scope/budget/risks, produce executive-ready status narratives, drive stakeholder alignment, and implement PMO standards. Apply AI productivity tools to increase delivery velocity, pilot emerging tools, and support change readiness and continuous improvement across the PMO.

Lead UKG configuration and administration for timekeeping, accruals, attendance, scheduling, and integrations across the enterprise. Partner with HR teams and technology stakeholders to gather requirements, design solutions, implement enhancements, ensure compliance with labor rules, and support M&A and digital HR initiatives. Provide testing, troubleshooting, and operational support for UKG environments.

Lead and execute change enablement strategies for Fleet initiatives, including impact assessments, stakeholder engagement, readiness planning, adoption measurement, and cross-functional alignment. Partner with business leaders and L&D to identify capability gaps, advise on best practices, facilitate workshops, monitor adoption metrics, and drive continuous improvement of change methodologies. Support sponsorship activities and lead special strategic projects.

Provide high-volume inbound/outbound customer support during evening and overnight hours; document contacts, originate and assign service transactions, coordinate towing and vendor scheduling, support dispatching, and maintain professional customer rapport.

Deliver onsite and virtual product training and consulting to dealer clients across assigned domains (DMS, Fixed Ops, Retail). Complete domain certifications, customize curricula, troubleshoot product issues, document training in Salesforce, manage travel and expenses, support product development and internal training, and keep up with automotive trends to drive product adoption.

Manage a portfolio of customers to ensure adoption, value realization, retention, and expansion. Develop Customer Success Plans, run QBRs, monitor health and risks, coordinate cross-functional teams, support renewals, maintain CRM and success documentation, and contribute to playbooks and process improvements.

Lead and execute enterprise new-business strategy, build and coach a high-performing sales organization, cultivate executive relationships and strategic partnerships, and personally support major enterprise pursuits. Drive revenue, bookings, forecasting discipline, pipeline governance, and sales productivity while partnering with hyperscalers and cross-functional teams to scale growth and improve sales effectiveness.

The Application Modernization Architect at RapidScale advises clients on cloud-native development and software modernization, conducts workshops, and collaborates on scalable solutions, while also engaging in hands-on coding and developing technical roadmaps.

The AI and Agentic Transformation Consultant leads AI strategy sessions, designs governance frameworks, and implements AI solutions for clients while ensuring project delivery excellence.

Lead technical discovery and design of hybrid and multi-cloud architectures, align solutions to business outcomes, support sales throughout the cycle, ensure security/compliance, design networking/connectivity, and coordinate public cloud specialists for deeper scoping.