Teams at Cox Enterprises

Provides remote technical customer support for Dealertrack DMS Fixed Ops products through phone, email, and other channels. Troubleshoots product and system issues, answers usage questions, documents cases in CRM systems, meets support service-level goals, manages multiple tickets, follows up with customers, and coordinates with internal teams. Requires flexible scheduling, including weekends and overtime, and the ability to work independently while maintaining strong communication and problem-solving skills.

Monitors and audits absence, accommodation, leave, and workers’ compensation case management for accuracy, compliance, and consistency. Analyzes trends, prepares quality reports, provides advisor feedback, supports corrective actions and training, identifies process improvements, and assists with new tools and AI-enabled workflow implementations. The role partners with HR leaders and cross-functional stakeholders while protecting confidential employee information and supporting regulatory compliance.

Provides compliant, employee-centered guidance on leave, accommodations, disability benefits, and workers’ compensation matters across the U.S. and Canada. Partners with HR, Legal, Risk, and business leaders to resolve complex cases, interpret FMLA, ADA, PWFA, and related policies, mitigate risk, and educate stakeholders. The role also supports reporting, dashboards, audits, process improvements, vendor systems, training, and cross-functional initiatives.