Teams at Cox Enterprises

Provide Tier 1 support across phone, email, chat, and ticketing systems. Troubleshoot standard issues, document interactions, escalate complex problems, coordinate with internal teams, and deliver one-on-one training. Maintain customer records using security processes and contribute to high-quality customer experiences while working flexible schedules.

Enterprise-focused quota-carrying seller responsible for self-sourced pipeline, winning new mid-market and enterprise cloud/managed services deals. Manage multi-threaded, partner-influenced sales cycles, engage C-level stakeholders, drive recurring revenue, collaborate cross-functionally for scoping and onboarding, and stay current on cloud, security, and AI trends.

Lead and scale RapidScale's partner ecosystem by developing alliance strategy, governance, programs, and operating models. Drive partner-sourced and partner-influenced pipeline, co-sell execution, funding utilization, and market expansion. Build and manage a high-performing alliances team and cross-functional programs across Sales, Marketing, Product, Delivery, and Customer Success. Report executive metrics and optimize investments to grow revenue and partner maturity.