Teams at Cursor

Drive revenue across a named SLED territory by owning the full sales cycle, landing new logos, expanding accounts, navigating federal procurement and security reviews, partnering with engineering and deployment teams, building executive relationships, and quantifying ROI tied to developer productivity and secure software delivery.

Lead day-to-day support systems and workflows: manage ticketing, routing, queues, labels, escalations, and intake. Triage urgent issues, prioritize requests, drive technical/operational programs end-to-end, partner with engineering/data/IT, and use Cursor and AI-native workflows to reduce toil and improve system reliability.

Own and build the support reporting layer: ticket volume, SLA, resolution times, CSAT/CES/sentiment, and capacity. Produce dashboards and analyses for leadership and engineering, maintain data quality and governance, prioritize issues using multi-signal models, and surface Voice of Customer trends to close the loop with Product and GTM.