Teams at Datarails

Provide inbound technical support via Zendesk for Datarails' SaaS product: troubleshoot complex customer issues, respond to tickets, escalate to CS/Product/R&D, improve knowledge base, and drive customer satisfaction.

Implement and configure financial planning solutions for clients: analyze and simplify models and data, advise on budgeting, forecasting, and reporting, validate and improve data quality, recommend process optimizations, gather requirements, and build strategic customer relationships to support financial reporting.

Own and grow ERP and reseller partnerships (especially NetSuite VARs) across North America: source, negotiate, onboard, enable, and scale partners to drive referrals and partner-sourced revenue. Coordinate internal teams, deliver tailored product demos, execute co-marketing and GTM initiatives, and ensure partners become engaged, revenue-generating, and retained.