Teams at Datarails

Own the strategy, governance, and scalability of Datarails’ customer-facing content ecosystem. Audit and organize existing materials, establish creation and review frameworks, identify customer journey content gaps, and collaborate with Customer Success, Product, Sales, and Marketing. Maintain standards for structure, branding, accessibility, and accuracy while using content usage data to improve effectiveness.

Manage and grow a portfolio of existing SaaS customer accounts by driving upsells and cross-sells, developing account strategies, conducting QBRs, forecasting expansion pipelines, and partnering with Customer Success, Product, Solutions Consulting, and Marketing. The role focuses on customer adoption, relationship building, expansion quota attainment, Salesforce pipeline management, and selling finance-focused solutions to CFOs, FP&A teams, and Controllers.

Deploys and operates AI-powered customer solutions, owning integrations, authentication, secrets, hosting, monitoring, and releases. Builds reusable tooling and platform components, develops customer-facing AI applications and workflows, leads technical discovery, translates business needs into deployable designs, and partners with Product, R&D, and Customer Success. Requires strong customer communication, software delivery ownership, cloud and DevOps expertise, product thinking, and experience with Python or TypeScript, SQL, REST APIs, and LLM-based systems.