Teams at Digital Direction

Serve as primary operations contact for telecom customers, managing orders, inventory, contracts, trouble tickets, escalations, billing, and project coordinating moves/adds/changes/disconnects; troubleshoot with carriers and maintain positive customer relationships.

Manage telecom orders and projects for enterprise customers: coordinate moves/adds/changes/disconnects, provision voice/data services, migrate voice/data, submit and track carrier orders, resolve billing/trouble tickets, maintain CRM inventory, and review USOCs/CSRs and contracts.

Sell Digital Directions telecom management services by sourcing leads, qualifying prospects, developing sales strategies, negotiating carrier contracts, closing deals with C-suite buyers, and hitting quota while collaborating with internal telecom experts and operations teams.