Teams at Echo Global Logistics

Manage logistics, transportation, and customer service for enterprise clients while building client relationships, resolving issues, monitoring financial and productivity KPIs, and leading continuous improvement. Recruit, coach, train, and manage logistics teams, communicate industry trends, and drive operational excellence. The role requires logistics industry experience, team leadership, analytical problem-solving, organizational skills, and a track record of improving client processes.

Manage logistics, transportation, and customer service operations for enterprise clients. Build trusted client relationships, provide proactive issue resolution, monitor financial and productivity KPIs, lead continuous improvement initiatives, and communicate market trends. Recruit, coach, train, and manage logistics specialists while driving operational excellence and team performance.

Manage key logistics accounts, coordinate daily shipments, resolve delivery and billing issues, communicate proactively with clients, and educate customers on transportation technology. Partner cross-functionally to track shipments, resolve discrepancies, file claims, and maintain accurate, timely billing while identifying solutions based on shipping patterns and client needs.