Teams at ePlus

Senior Solutions Architect providing presales technical expertise for enterprise networking and security solutions. Advises customers and sales teams, gathers requirements, designs architectures, develops configurations and bills of materials, writes RFP responses, presents recommendations, and supports opportunity planning and customer remediation. Maintains OEM certifications and product knowledge while collaborating with manufacturers, service delivery teams, and customer technical stakeholders.

Coordinates data and process activities for a Managed Services Center, including ServiceNow CMDB reconciliation, data entry and validation, contract updates, quality assurance, task tracking, documentation, auditing, and business continuity support. Collaborates with internal teams and vendors to maintain accurate records, resolve discrepancies, and support ServiceNow operations. The role is remote and highly keyboard-intensive.

Manage support billing requests, invoicing, invoice distribution, data entry, modifications, and issue resolution across multiple divisions. Use Excel, Word, ServiceNow, Ariba, Coupa, and EDI while meeting recurring deadlines and maintaining accurate procedures. The role requires collaboration with internal and external customers, process improvement, critical thinking, and cross-training within the Billing department.