Teams at Espresa

The Platform Support Specialist provides technical resource support for enterprise clients, diagnosing issues on the SaaS platform and ensuring high customer satisfaction. Responsibilities include issue resolution via support channels, guiding users, and collaborating with product teams while maintaining documentation.

Own the strategic vision, commercial performance, and operational scaling of Espresa's Marketplace. Source and manage vendor partnerships, drive marketplace revenue and margins, define assortment and merchandising, and build automated onboarding, catalog, fulfillment, and reconciliation processes. Lead a cross-functional team and align Product, Engineering, Sales, CS, Marketing, and Finance to make the Marketplace a differentiated growth driver.