Teams at EXFO Inc.

Develop and execute sales strategies across the Western USA, targeting data centers, colocation facilities, enterprise accounts, public networks, DCI markets, and contractors. Build relationships with decision-makers and channel partners, present EXFO solutions, identify opportunities, forecast sales, and align customer needs with product roadmaps. Requires knowledge of wireless and wireline networks, fiber optic testing, market trends, communication, problem-solving, autonomy, and collaboration.

Manage strategic B2B customer success for EXFO’s SaaS platform ecosystem. Responsibilities include monitoring usage and customer health, driving adoption, renewals, expansion, training, solution consulting, roadmap alignment, competitive intelligence, pricing optimization, and cross-functional collaboration with sales, product, marketing, delivery, and engineering teams. The role also supports go-to-market initiatives, executive presentations, business planning, technology strategy, and mentoring.

Supports telecom sales through technical presentations, software demonstrations, product trials, proofs of concept, RFP responses, solution proposals, and customer test plans. Troubleshoots integrations, develops automation solutions, advises product management on customer needs, and provides competitive intelligence and technical content. Requires telecom or optical expertise, cloud and API knowledge, strong communication skills, and approximately 50% travel.