Jobs at Fay Servicing, LLC

Perform in-depth assessments of complex and high-risk loan accounts, identify risks, recommend and implement resolution strategies, manage account status, prepare records and reports, and coordinate with internal and external stakeholders to ensure compliance and optimize loan performance.

Administer interim servicing for retail and correspondent loans, manage first payment collection and application, borrower communications, escrow reconciliation, investor transfer notices, ensure RESPA compliance, support transaction desk overflow, and improve borrower experience during loan boarding.

Perform detailed reviews and analyses of special loan accounts (including default and modification cases), assess documentation and account status, identify risks, recommend solutions, and collaborate with cross-functional teams to resolve unique loan situations while ensuring regulatory compliance and company policy adherence.

Manage investor reporting for agency clients (Fannie Mae, Freddie Mac, Ginnie Mae), prepare and issue daily and monthly reports, process loan transfers, reconcile custodial accounts, analyze servicing transactional data for compliance and accuracy, drive process improvements, and resolve escalated investor reporting issues.

Manage complex investor reporting and agency relationships (Fannie Mae, Freddie Mac, Ginnie Mae), prepare daily and monthly reports, process loan transfers, reconcile custodial accounts, analyze servicing transactional data for compliance, drive process improvements, and serve as subject-matter expert for investor reporting and escalations.

Lead day-to-day Quality Assurance operations for mortgage servicing: manage QA specialists, develop sampling/scorecards, report results, drive remediation, coach staff, and ensure compliance with policies and service-level expectations.

The Sr. Business Controls Manager oversees risk assessments, enhances operational processes, collaborates on issue management, and implements control improvements across business units.

Lead and scale a profitable business-purpose lending (BPL) origination sales organization. Recruit, develop, and manage sales teams; set product and pricing strategy; coordinate marketing and capacity models; manage P&L, revenue targets, budgets, and forecasting; collaborate across internal partners and external relationships to drive originations performance and compliance.