Teams at Fay Servicing, LLC

Perform in-depth assessments of complex and high-risk loan accounts, identify risks, recommend and implement resolution strategies, manage account status, prepare records and reports, and coordinate with internal and external stakeholders to ensure compliance and optimize loan performance.

Serves as the first-line contact for institutional client inquiries and loan-level concerns. Researches and resolves ticketed issues within service levels, coordinates with internal teams, escalates complex matters, prepares client demonstrations, documents issues, tracks requests in SNOW, and identifies trends for leadership reporting. Requires strong mortgage servicing knowledge, customer service, communication, analytical, decision-making, prioritization, and relationship-management skills.

Support the Mortgage Servicing Rights investment strategy through pricing, trading, valuation, and portfolio management, collaborating with internal departments.