Teams at Feldco Factory Direct, LLC

Schedule service, measurement, and installation appointments; resolve customer issues; open and maintain customer accounts and system data; process payments, permits, and paperwork; coordinate with field staff and installation companies; assemble and organize job packets.

Sell windows, siding, and doors through in-home product demonstrations and showroom consultations. Convert leads to sales, coordinate customer handoff with internal teams, meet sales targets, provide excellent customer service, and work evenings/weekends as needed.

Supervise an inside sales/appointment setting team in a high-volume outbound call center. Monitor and coach performance, administer incentives, make sales calls, schedule appointments, use dialer software and Microsoft Office, meet team appointment quotas, prepare and analyze sales reports, and support internal and external customers.