Teams at Feldco Factory Direct, LLC

Handle high-volume inbound customer calls and web/email inquiries, schedule and enter sales and service appointments, process finance applications, perform database administration and data entry, coordinate with Sales, Production, Finance and fulfillment teams, and use multi-line phone systems and internet maps to support product specialists.

Supervise an inside sales/appointment setting team in a high-volume outbound call center. Monitor and coach performance, administer incentives, make sales calls, schedule appointments, use dialer software and Microsoft Office, meet team appointment quotas, prepare and analyze sales reports, and support internal and external customers.

Sell windows, siding, and doors through in-home product demonstrations and showroom consultations. Convert leads to sales, coordinate customer handoff with internal teams, meet sales targets, provide excellent customer service, and work evenings/weekends as needed.