Teams at Flywire

Provides technical support for Flywire’s financial services and eStore products across the U.S. and Canada. Responsibilities include managing tickets within SLAs, troubleshooting web applications using MySQL, regex, command-line tools, and protocols, communicating solutions to clients, escalating issues to engineering, and maintaining AI-assisted knowledge repositories. The role also uses Claude, Gemini, and related tools to automate workflows, investigate issues, draft communications, and improve operational efficiency.

Provides first-line technical support for hospitality and e-commerce customers through email, web, and phone tickets. Responsibilities include troubleshooting platform, browser, network, payment, and log issues; resolving routine problems; escalating complex issues to Tier 2 and Engineering; documenting replication steps; maintaining knowledge articles and SOPs; and communicating clearly with customers. The role manages a high-volume queue, identifies bugs and workflow improvements, and may support customer calls, trainings, holiday coverage, or on-call rotations.

Develop and maintain full-stack billing and payments features using Java and related technologies. Build secure, scalable, testable code; write comprehensive unit tests; use AI-assisted development tools; collaborate with engineering and product stakeholders across global teams; and contribute to solutioning and technical decision-making.