Teams at FreedomCare

Implement standardized intake and onboarding processes for new states, train staff, use Salesforce and TalkDesk, manage high-volume patient and caregiver engagement, ensure compliance with state healthcare regulations and HIPAA, and improve launch operations across markets.

Supports healthcare compliance by conducting internal and external audits, investigating fraud, waste, and abuse claims, reviewing legal and medical-record requests, managing conflict reporting, performing quality assurance reviews, and advising on escalated compliance concerns. The role requires knowledge of Medicaid regulations, exclusion screening, background checks, and preferably billing and coding, along with healthcare industry experience and strong judgment, organization, and attention to detail.

Engages prospective home-care patients and caregivers through inbound and outbound calls, social media, and website inquiries. The role nurtures prospects, explains FreedomCare programs, collects and validates enrollment information, follows up with interested individuals, and supports the intake process. Success requires meeting individual and team performance targets while delivering empathetic customer experiences. The position is remote, Monday through Friday, and serves Arizona customers.