Teams at Fusion Connect

Supports sales teams by designing technical solutions, delivering complex product demonstrations, preparing proposals, and addressing customer requirements. Serves as a subject matter expert across networking, security, Microsoft, voice, cloud, UCaaS, and CCaaS technologies. Partners with Product, Engineering, and Sales teams, provides technical training, manages multiple enterprise opportunities, documents sales activity, and represents the company at sales events.

Designs, implements, certifies, and manages on-premises and cloud-based connectivity and communications solutions. Provides Tier 3 technical support for SD-WAN, networking, VoIP, and related products; troubleshoots complex customer and partner issues; tests hardware and software; performs user acceptance and API testing; and develops documentation, training, and engineering handoff materials. Collaborates with customers, vendors, sales, product, engineering, project managers, and support leadership.

Manage partner onboarding and ongoing enablement; deliver instructor-led and virtual sales, product, and CX training; develop instructional content and learning resources; partner with Product, Sales, CX, and Channel teams to identify gaps and measure training effectiveness.