Teams at General Dynamics Information Technology

Provides onsite and remote desktop support for Windows devices, printers, mobile devices, peripherals, and enterprise applications. Troubleshoots hardware, software, networking, VPN, and connectivity issues; manages ServiceNow tickets and IT assets; supports equipment deployments, onboarding, offboarding, refreshes, and office moves. Collaborates with technical teams, follows cybersecurity and ITIL procedures, documents resolutions, and delivers customer service in an onsite Chicago federal environment.

Supports government program data collection and analysis by developing reports, dashboards, forecast models, automated reporting solutions, and briefing materials. Performs statistical analysis, data modeling, visualization, database development, documentation, and ad hoc reporting. Collaborates with government and contractor stakeholders, supports data collection tools, identifies performance indicators, and presents findings to agency leadership. The role is remote with potential future work at a Washington, DC government facility.

Develops, edits, and maintains complex technical documentation for enterprise IT hardware and software. Produces installation, configuration, implementation, transition, testing, systems engineering, and end-user guides. Collaborates with technical teams, improves content structure and clarity, corrects contextual errors, and edits graphics, tables, illustrations, data definitions, and data-flow documentation.