Jobs at Genesys

Manage provisioning, activation, onboarding, compliance validation, troubleshooting, and operational support for global SMS and digital messaging services. Coordinate with customers, carriers, aggregators, vendors, Product, Engineering, and Support teams to resolve delivery and throughput issues. Maintain documentation, track vendor escalations, improve onboarding workflows, and ensure messaging programs meet TCPA, CTIA, carrier, and regional regulatory requirements.

Develops customer-specific technology solutions by leading discovery workshops, identifying business needs, defining solution roadmaps, creating customized demonstrations, and advising customers through implementation. The role requires strong communication, knowledge of IT concepts, software standards, databases, networking, cloud and SaaS environments, plus the ability to address security needs. Candidates should have a bachelor's degree, five or more years of experience, and be willing to travel up to 50%.

Leads strategic enterprise customer partnerships, driving adoption, retention, expansion, advocacy, and measurable value realization for AI-powered customer experience solutions. Owns customer success plans, executive business reviews, risk mitigation, and account growth while coordinating Sales, Services, Renewals, and Onboarding teams. Translates technical capabilities into business value and influences customer and territory strategies through data-driven insights.

Leads strategic relationships with enterprise customers to drive adoption, retention, expansion, and measurable value from Genesys solutions. Owns customer success plans, executive business reviews, risk mitigation, advocacy, and lifecycle execution while partnering with Sales, Services, Renewals, and Onboarding. Translates technical capabilities into business outcomes and influences account strategies through data-driven insights.

Leads AI and experience orchestration sales initiatives by advising executives, supporting account teams, shaping deal strategy, creating territory plans, and driving pipeline growth. Conducts customer workshops, develops AI use cases and proof-of-concept opportunities, supports proposals and pricing, and coordinates cross-functional execution across marketing, product, customer success, and professional services. Acts as an AI subject matter expert and enables broader sales teams.

Designs and deploys production-ready AI solutions for strategic enterprise customers using Genesys Cloud, agentic AI, conversational AI, automation, data, and integrations. Leads discovery, architecture, prototyping, deployment, optimization, governance, and value realization. Advises executive stakeholders, connects technical decisions to business KPIs, develops reference architectures, guides responsible AI practices, and builds customer capability across complex enterprise environments.

Leads enterprise solution strategy, architecture, discovery, AI-powered customer experience design, demonstrations, pilots, and executive engagements. Translates technical capabilities into business outcomes, prototypes solutions using prompt engineering and APIs, builds scalable architectures, and integrates cloud platforms and third-party systems. Coaches partners, manages complex initiatives, documents technical proposals, influences product strategy, and provides thought leadership in AI-driven customer experience orchestration.

Leads activation and amplification of customer stories and proof through integrated, multi-channel marketing campaigns. Develops campaign models, content portfolios, and playbooks; coordinates customer content for major events; partners with digital, social, communications, field marketing, events, campaigns, sales, and customer success teams; manages cross-functional workstreams; and defines KPIs to measure reach, engagement, reuse, field utilization, and business impact.

Leads content marketing for Customer Success, Professional Services, and Orchestrators. Develops web copy, blogs, thought leadership, executive and analyst presentations, sales materials, customer stories, video scripts, and field content. Translates complex AI, technology, and services concepts into compelling narratives, supports campaigns, guides creative partners, equips sales teams, and measures content performance. This hands-on role collaborates with executives, subject matter experts, customers, campaigns, and program leaders to increase visibility, engagement, and adoption.

Designs production-ready enterprise AI architectures for customer experience use cases, including LLMs, RAG, orchestration, tools, agentic AI, integrations, governance, evaluation, and observability. Leads presales discovery, demonstrations, prototypes, pilots, and value assessments while advising executive stakeholders. Partners with sales, Professional Services, Product Management, and Engineering to validate scalable solutions, influence product direction, and develop reusable field enablement assets.

Lead design, build, and scaling of Agentic AI and industry-specific solution accelerators on Genesys Cloud. Develop reusable multi-agent workflows, RAG-based knowledge orchestration, integrations with enterprise systems, prototypes, and production-grade AI applications. Provide technical leadership, mentor engineers, collaborate with product and industry SMEs, and deliver repeatable solution blueprints to accelerate deployment and time-to-value.

Hunter-focused enterprise sales role responsible for building pipeline and closing net-new logos in greenfield territory. Own the full sales cycle, develop account and territory plans, engage C-suite and mid-level champions, manage partner relationships, and collaborate with Sales Engineering, Professional Services, and Marketing. Use Salesforce for forecasting and maintain an outbound prospecting motion to exceed quota.