Jobs at Globe Life

Make outbound and receive inbound calls to welcome new policyholders, verify policy details, collect first premiums, warm internet leads for sales, explain policy benefits, complete paperwork, and support policy service and special outbound campaigns while recording activities in the CRM.

Design, build, and maintain complex Salesforce solutions and integrations using Apex, LWC, REST/SOAP, and middleware. Lead architecture, enforce security and SDLC standards, mentor team members, perform code reviews, document procedures, and collaborate with stakeholders to deliver scalable, reliable, auditable Salesforce applications.

Handle inbound and outbound calls to current policyholders to explain and add additional life, accident, and health coverage; use the eService web system to assess eligibility, complete paperwork, correct errors, and assist with correspondence while maintaining confidentiality and strong customer service.

Guide aspiring insurance agents through state licensing by managing a large pipeline, communicating requirements, maintaining MS Access records, making inbound/outbound calls, and updating supervisors and agency partners on progress and changes.

Deliver and implement company training systems across field agencies, train and mentor agents and leaders, schedule and conduct sessions/webinars, prepare materials, manage travel/expenses, oversee regional adoption of initiatives, monitor performance, and complete weekly field reports.

Lead design, development, and maintenance of scalable .NET web and Windows applications. Build RESTful APIs, integrate front-end frameworks, collaborate with cross-functional teams, drive architectural decisions, perform code reviews and testing, and support deployments and backlog reduction for the eApp portfolio.

The Bilingual Customer Retention Representative engages with customers regarding policy cancellations, builds relationships, and offers solutions to retain life insurance policies.