Teams at Globe Life

Design, build, and maintain complex Salesforce solutions and integrations using Apex, LWC, REST/SOAP, and middleware. Lead architecture, enforce security and SDLC standards, mentor team members, perform code reviews, document procedures, and collaborate with stakeholders to deliver scalable, reliable, auditable Salesforce applications.

Handle inbound cancellation calls and outbound lapse recovery to retain life insurance policyholders. Assess customer needs, recommend solutions, document interactions, meet call center KPIs, and maintain product knowledge while delivering empathetic, accurate service.

The Bilingual Customer Retention Representative engages with customers regarding policy cancellations, builds relationships, and offers solutions to retain life insurance policies.