Teams at Goodstack

Own the end-to-end customer journey for AgentPro by onboarding clients, leading product enablement, driving feature adoption, monitoring usage and retention metrics, managing renewals, identifying expansion opportunities, resolving escalations, triaging technical issues, and collecting NPS and customer feedback. Coordinate with grant delivery specialists to ensure deadlines, quality standards, service agreements, and grant delivery expectations are met.

Engage inbound nonprofit leads through phone, email, and video; understand their funding needs; conduct discovery; recommend relevant GrantPilot funding opportunities; and support onboarding. The role also involves researching grants, maintaining accurate HubSpot records, building a qualified pipeline, sharing customer insights, and helping establish a scalable sales playbook for an early-stage product.

Own the end-to-end customer journey for AgentPro, including onboarding, product enablement, feature adoption, retention, renewals, expansion, and escalation management. Coordinate with grant delivery specialists to meet deadlines and quality standards, monitor usage and customer health metrics, collect NPS feedback, resolve operational issues, and guide clients toward self-service AI capabilities.