Jobs at Grafana Labs

Design, build, and ship AI-powered observability features using LLMs and agentic workflows. Rapidly prototype, iterate with real users, integrate AI into alerting, runbooks, and developer workflows, and ensure solutions are scalable, maintainable, and production-ready while collaborating cross-functionally.

Leads GTM strategy and planning for a consumption-based SaaS business. Owns annual and long-range planning, revenue and capacity modeling, territory and workforce planning, performance reporting, and strategic analysis. Partners with Sales, Services, Finance, Data, Marketing, and Field Operations to improve planning infrastructure, evaluate markets and pricing, and advise executives. The role also drives scalable self-service processes and AI-assisted forecasting and reporting.

Lead architecture and execution of Grafana's marketing data stack and analytics practice. Build forecasting, predictive, and causal models, design BigQuery schemas, deploy agentic AI and automated pipelines, partner with GTM leadership, and deliver executive-grade insights to drive demand generation and ROI.

Build, operate, and maintain Grafana’s mobile application using Flutter, owning reliability, performance, availability, and end-to-end feature delivery. Collaborate on roadmap development, design, testing, CI/CD, releases, and backend integrations. Participate in on-call rotations, contribute to open-source projects, mentor teammates, and support a customer-focused remote engineering culture.

Leads two distributed frontend engineering squads responsible for platform foundations, navigation, search, and resource organization. Oversees hiring, team development, technical direction, delivery, customer discovery, roadmap prioritization, and operational excellence. Partners with Product and Design, drives AI and automation adoption, maintains engineering standards, participates in management on-call, and improves productivity, reliability, accessibility, and customer outcomes across Grafana’s open-source and cloud products.

Lead the technical direction and architecture of Grafana Cloud’s Session Replay product across frontend, backend, and data systems. Design columnar storage, ingestion pipelines, data models, and query patterns for high-volume session data. Build cross-product debugging workflows, partner with customers and internal teams, improve engineering practices, make architectural decisions, and mentor engineers.

Lead and mentor Commercial Account Executives across a regional territory, driving revenue growth, pipeline development, strategic sales planning, quota attainment, and complex deal execution. Build executive-level customer relationships, support deal closure, and partner with Marketing, Solution Engineering, R&D, and Customer Support. Establish territories and goals, guide consultative selling, develop talent, and shape strategic seven-figure opportunities using MEDDPICC and ROI modeling.

Build and maintain Grafana Cloud integrations and observability features across frontend (TypeScript/React), backend (Golang), and monitoring mixins (Jsonnet). Ship end-to-end features, own projects to production, contribute upstream to OpenTelemetry/Prometheus, run on-call for owned services, and communicate designs and demos across teams.

Build full-stack Real User Monitoring features across frontend applications, backend services, APIs, and analytical storage systems. Design high-throughput telemetry ingestion, storage, querying, data models, and indexing strategies. Develop data-heavy user interfaces, optimize performance and costs, collaborate with SDK and cross-functional teams, and own projects from design through deployment, monitoring, testing, and iteration.

Prospect within and expand existing customer accounts across the West region. Manage the full consultative sales cycle, including prospecting, demos, proofs of concept, proposals, negotiations, forecasting, quoting, order processing, and account management. Communicate the value of Grafana Cloud and Grafana Enterprise, manage pipeline activity in Salesforce, achieve sales targets, and transition successful customer relationships to Customer Success.

Engage inbound leads and proactively prospect target accounts through email, social media, and phone outreach. Research prospects, customize messaging, conduct discovery conversations, manage leads in Salesforce and Grafana dashboards, meet pipeline targets, and collaborate with sales and marketing teams. The role requires strong communication, organization, curiosity about technology, adaptability, and a team-first attitude.

Generate qualified sales pipeline by responding to inbound leads and proactively engaging target accounts through email, social media, and phone outreach. Research prospects, personalize messaging, conduct discovery conversations, manage leads and accounts in Salesforce and Grafana dashboards, meet pipeline targets, and collaborate with sales and marketing teams. The role emphasizes technical curiosity, communication, organization, coaching, adaptability, and team-oriented ownership.

Leads and scales Grafana Labs’ East Coast Solutions Engineering organization, managing high-performing SE teams and building processes, playbooks, enablement, and job architectures. Partners with sales leadership on complex enterprise opportunities, improves win rates, engages strategically with customers, and channels field feedback into product and go-to-market strategy. The role requires experience in second-line SE leadership, team scaling, high-growth startups, open-source or developer-focused go-to-market motions, observability, and enterprise sales.

Own technical customer engagements for Grafana Cloud, partnering with Sales to qualify and close opportunities. Deliver product demonstrations, technical presentations, evaluations, and enablement while communicating customer feedback to Product and Engineering. Create documentation, blog posts, videos, and knowledge-base content. The role requires strong technical pre-sales expertise, customer communication, collaboration, judgment, and the ability to solve observability and open-source technology challenges in a remote global environment.

Design, build, operate, and maintain high-scale distributed telemetry systems for Grafana Mimir. Deliver features from concept through production, improve reliability and performance, review code and designs, manage releases, collaborate across the squad, contribute to open-source projects, and participate in follow-the-sun on-call rotations. The role involves cloud software development, microservices, observability, DevOps practices, and database query optimization.

Prospect and close new enterprise business across the West region. Responsibilities include outbound prospecting, managing the full sales cycle, conducting demos and proofs of concept, negotiating proposals, meeting sales targets, maintaining Salesforce pipeline forecasts, processing quotes and orders, and communicating the value of Grafana Cloud and Grafana Enterprise. The role requires infrastructure technology sales experience and a consultative, technical sales approach.

Lead frontend engineering initiatives for Grafana’s DataViz squad, from problem framing through rollout and measurement. Build and improve visualization features using TypeScript, React, uPlot, and eCharts; mentor engineers; contribute to design reviews and technical proposals; participate in on-call and incident response; support customer escalations; and collaborate across squads. The role also emphasizes open-source contribution, observability expertise, pragmatic AI-assisted development, and effective remote communication.

Lead negotiation and execution of complex enterprise SaaS, on-premises, privacy, security, professional services, and channel agreements. Partner with sales leadership and cross-functional teams on deal strategy, risk assessment, pricing, compliance, and global expansion. Improve legal forms, playbooks, workflows, and contract processes while advising on privacy initiatives and training business teams. Serve as a strategic, commercially minded legal advisor for high-value transactions with sophisticated enterprise customers.

Lead and mentor Commercial Account Executives across the West region, driving revenue growth, pipeline development, territory planning, quotas, and strategic account relationships. Develop annual sales plans, support complex deal closures, guide QBR and HBR preparation, and partner with Marketing, Solutions Engineering, R&D, and Customer Support. The role requires consultative selling, executive relationship management, strategic deal shaping, ROI modeling, and MEDDPICC expertise.

Manage and grow a regional enterprise Solutions Engineering team, including recruiting, coaching, performance management, executive customer engagement, and presales execution. Partner with Sales, Marketing, Customer Experience, Product Management, and Engineering to drive pipeline, adoption, customer success, product feedback, and regional financial results. Lead technical evaluations, demonstrations, workshops, proof-of-value engagements, and account planning while supporting open-source and cloud-first go-to-market strategies.