Teams at Grow Therapy

Process, validate, and respond to inbound medical record and ROI requests from clients, payors, and legal requesters. Ensure releases comply with HIPAA and state privacy laws, maintain patient confidentiality, communicate with requesters and providers, log requests, and collaborate on chart audits and process improvements to support providers and customers.

Provide inbound support to payor partner clinicians and clients via phone, chat, and email; troubleshoot billing and product issues with RCM and Engineering; collaborate across Customer Operations; meet with manager for feedback and goals. Fully remote role with occasional (2-3/yr) travel for offsites.

Support clinical quality operations across a network of providers by reviewing documentation for completeness, risk, and payor compliance; handle complaint, grievance, and payor review workflows; conduct provider outreach and education; and contribute clinical judgment to quality initiatives and audit readiness.