Teams at GuideWell

Lead a multi-tier issue management organization to identify, root-cause, document, and resolve recurring and high-impact issues. Govern continuous improvement and visual management, drive upstream process changes with stakeholders, report KPIs and trends to leadership, manage outsourced partner performance, and build organizational capability through coaching, talent development, and succession planning.

Lead mid-complexity strategic sourcing and contract negotiations, collaborate with Legal, Compliance, IT and business stakeholders, manage RFI/RFP processes, evaluate vendors, ensure regulatory and policy compliance (HIPAA, HITECH, CMS), draft and negotiate contracts, produce executive summaries and management reporting, and drive process improvements and vendor accountability.

Lead end-to-end strategic sourcing and contract negotiations for mid-to-high complexity acquisitions. Collaborate with Legal, Compliance, IT and business stakeholders, manage RFI/RFP/RFQ processes, evaluate vendors using scoring matrices, and draft/execute contracts ensuring regulatory and risk compliance (HIPAA, CMS, FEP). Drive process improvement, vendor accountability, and produce executive summaries and management reporting to support decision-making.