Teams at Guidewire Software

Own end-to-end payroll for the Americas, ensuring accurate semi-monthly and monthly runs, compliance with tax and wage laws, internal controls, ticket resolution, month-end accounting support, system integrations (Workday/ADP), process improvement, reporting, and mentoring payroll team members.

Design and develop AI capabilities and scalable microservices. Collaborate to integrate AI models and ensure performance in cloud environments.

Manage a portfolio of Guidewire InsuranceSuite customers to drive adoption, retention, expansion and advocacy. Build executive relationships, create account and success plans, lead renewals and negotiations, surface product feedback, collaborate cross-functionally, and mentor other CSMs. Measure success via ARR growth, retention, NPS/CSAT, and product penetration.