Jobs at Harvey

Lead North America SMB Sales Managers and own regional sales performance. Build scalable sales processes, forecasting, pipeline generation, territory strategy, onboarding, enablement, and coaching programs. Hire and develop managerial talent, maintain executive customer relationships, localize the sales playbook, and partner cross-functionally to drive complex SaaS sales across legal and professional services.

Own the SMB sales lifecycle from prospecting through contracting, manage pipelines and forecasts, conduct tailored product demonstrations, exceed revenue targets, and build relationships with legal and professional services customers. The role requires consultative selling of complex software, cross-functional collaboration with product and engineering teams, and development of sales tactics, messaging, and resources.

Leads and coaches a team of SMB Account Executives selling Harvey’s AI platform to law firms and corporate legal departments. Owns territory planning, pipeline development, forecasting, revenue execution, sales-process discipline, and team performance. Serves as a player-coach in strategic deals while establishing operating cadences, improving sales systems, and mentoring AEs through complex discovery, negotiation, objection handling, and closing cycles.

Serves as the primary legal partner for marketing and communications, reviewing promotional claims, advertising, product announcements, social media, email, sales enablement, events, and press materials. Advises on consumer protection, privacy, targeted advertising, and direct-to-consumer marketing issues in the U.S. and internationally. Partners with Marketing, Communications, and Commercial teams to negotiate marketing agreements and provide practical, timely guidance in a fast-paced environment.

Lead and scale Harvey's Legal Engineering teams in the Americas, managing managers, building operating systems and processes, partnering cross-functionally (Product, Eng, Sales, CS), advising senior stakeholders, and delivering exceptional outcomes for in-house customers.

Own strategic relationships with the largest Harvey customers, driving adoption, change management, executive engagement, and product-feedback loops. Lead implementations, monitor account health, enable end users, and evangelize Harvey to maximize value and retention.

Manage and scale a team of Legal Engineer/Product Specialists to drive customer adoption, retention, and expansion. Engage with strategic accounts, coach through complex implementations, build playbooks and scalable processes, partner cross-functionally to influence product roadmap, and measure team performance to ensure customer value realization.

Partner with in-house legal teams to identify workflow pain points, demo and tailor Harveys AI product, translate customer feedback into product direction, and collaborate with sales, product, engineering, and marketing to drive adoption and shape roadmap.

Work directly with corporate lawyers to uncover workflow pain points, build and deliver tailored product demos and workflows, translate customer feedback into product direction, and partner with product, engineering, sales, and marketing to drive adoption of AI-powered legal solutions.

Lead adoption and value realization of Harvey's AI platform for mid-market legal and in-house teams. Manage 40+ accounts, implement integrations, deliver training, design scalable playbooks and self-help materials, track success metrics, drive renewals and expansions, and relay customer feedback to product teams.

Leads end-to-end delivery of strategic go-to-market technology programs spanning CRM, marketing automation, sales engagement, CPQ, and billing systems. Coordinates cross-functional Business Technology teams, manages scope and milestones, surfaces risks and dependencies, drives stakeholder decisions, and provides executive-level program updates. The role also helps develop AI-enabled program management practices for a growing IT organization.

Provides first-line support for non-technical customer and internal inquiries in a SaaS environment. Responsibilities include managing ticket queues against SLAs, routing and escalating issues, maintaining accurate tagging, applying support playbooks, guiding users on product features, and contributing to FAQs, knowledge-base content, and customer education. The role requires strong written communication, organization, judgment, adaptability, and interest in developing technical support skills.

Own Harvey’s finance applications portfolio, including NetSuite, procurement, spend, billing, and revenue systems. Lead discovery, process design, architecture, roadmap prioritization, configuration, integrations, automation, testing, and deployment across global finance processes. Partner with Accounting, FP&A, Revenue Operations, Procurement, Tax, Security, and Business Technology to solve complex multi-entity, multi-currency, billing, and revenue recognition challenges. Mentor peers and establish application quality, governance, and change-management practices.

Own end-to-end global mobility matters, including immigration sponsorship, relocation, cross-border transfers, remote work, and business travel. Advise employees, candidates, managers, and business partners; manage immigration counsel, tax advisors, and mobility vendors; maintain work authorization data and audit readiness; and build scalable workflows, policies, reporting, playbooks, and self-service resources. Lead complex U.S. immigration matters and help expand mobility programs in a fast-growing global company.

Manage accurate, timely US payroll processing and regulatory compliance for all employees. Oversee termination checks, benefits-related payroll activities, Workday enhancements, audits, payroll accounting, 401(k) funding reconciliations, Form 941 filings, and state tax reconciliations. Partner with People Operations, maintain confidential employee records, support month-end close, and help scale payroll operations in a fast-growing company.

Own complex global People Operations programs from planning through go-live and handoff, including geographic expansion, entity formation, M&A integrations, EOR and vendor transitions, and payroll migrations. Build program plans, coordinate cross-functional stakeholders, manage risks and decisions, lead executive and employee communications, and create repeatable playbooks and operating processes. The role requires hands-on execution, strong judgment, stakeholder management, executive communication, and effective use of AI.

Own support analytics for User Operations: build dashboards and recurring reports, track north-star metrics (cSAT, TTR, QA, escalations), instrument Zendesk, connect support to product/customer data, quantify operational costs of bugs, and measure AI-driven support performance.