Jobs at Harvey

Own Workday HCM configuration, complex integrations (EIBs, Core Connectors, RaaS, Studio, APIs), and security model. Configure advanced business processes, manage releases and testing, partner cross-functionally to ensure scalable, secure HR systems, and resolve data and access issues for a rapidly growing global company.

Lead enablement strategy for internal technology initiatives (especially AI tooling). Drive adoption through change management, training, documentation, dashboards, and stakeholder alignment. Monitor usage and iterate on enablement plans, partner with product/engineering/CS/GT M, and produce runbooks and reports to measure technology health and ROI.

Own strategic relationships with the largest Harvey customers, driving adoption, change management, executive engagement, and product-feedback loops. Lead implementations, monitor account health, enable end users, and evangelize Harvey to maximize value and retention.

Lead and build Harvey's government/public sector legal function. Advise on public sector procurement and go-to-market strategy; draft, review, and negotiate complex government and AI SaaS contracts; ensure FAR/DFARS compliance; provide contract lifecycle counsel, training, and cross-functional support for sales, engineering, product, and security.

As a Mid Market Account Executive, you will manage relationships with clients, drive sales of AI solutions, and collaborate cross-functionally to enhance product offerings.

Serve as the global customer success and activation lead for Harvey's law school program. Deliver product training and demos, onboard new schools, build scaled tech-touch playbooks, maintain CRM and portfolio reporting, support geo managers, drive activation milestones, and translate school feedback into product and program improvements.

Manage and scale a team of Legal Engineer/Product Specialists to drive customer adoption, retention, and expansion. Engage with strategic accounts, coach through complex implementations, build playbooks and scalable processes, partner cross-functionally to influence product roadmap, and measure team performance to ensure customer value realization.

Partner with in-house legal teams to identify workflow pain points, demo and tailor Harveys AI product, translate customer feedback into product direction, and collaborate with sales, product, engineering, and marketing to drive adoption and shape roadmap.

Work directly with corporate lawyers to uncover workflow pain points, build and deliver tailored product demos and workflows, translate customer feedback into product direction, and partner with product, engineering, sales, and marketing to drive adoption of AI-powered legal solutions.

Lead and grow a Legal Engineering team that partners with Sales and cross-functional teams to support strategic customers, advise on corporate and transactional workflows, shape go-to-market strategy, and scale processes and enablement. Role combines hands-on customer engagement, product feedback, and team development for legal-AI solutions.

Lead adoption and value realization of Harvey's AI platform for mid-market legal and in-house teams. Manage 40+ accounts, implement integrations, deliver training, design scalable playbooks and self-help materials, track success metrics, drive renewals and expansions, and relay customer feedback to product teams.

Build, maintain, and monitor integrations between enterprise systems (Salesforce, NetSuite, Workday, Marketo, Snowflake) using iPaaS and scripts. Design scalable data mappings, troubleshoot syncs and API failures, implement error handling and observability, and partner with Finance, GTM, People Ops, and IT to support lead-to-cash and employee lifecycle workflows.

Leads Harvey’s public-sector go-to-market strategy across federal, state, and local government legal organizations. Recruits and manages Enterprise Account Executives, owns quota, pipeline, forecasting, and strategic accounts, and builds a repeatable government sales motion. Develops procurement and security-review playbooks, partners on FedRAMP and StateRAMP/GovRAMP positioning, advances agency authorizations and contracts, and represents Harvey in the government legal and gov-tech communities.

Own and configure Workday HCM, design and maintain integrations (EIBs, Core Connectors, RAAS, Studio, APIs), manage Workday security and business processes, partner with People, Security, Data, and Finance, and lead release and testing cycles to ensure compliance and scalable HR systems.

Drive end-to-end enablement for internal technology initiatives—especially AI tooling—by planning rollouts, change management, training, documentation, and dashboards. Monitor adoption and feedback, iterate enablement materials, partner with product/engineering/GT M and BizTech, and deliver measurable outcomes like increased adoption and reduced support load.

Lead and build Harvey's public sector legal function: advise go-to-market and procurement strategy, draft/review/ negotiate complex government and AI SaaS contracts, ensure FAR/DFARS compliance, manage contract lifecycle and performance issues, and develop training and resources for legal and cross-functional teams.

The Support Operations Engineer will execute and maintain enablement content for onboarding and training in a SaaS environment. They will manage content delivery, track progress, and improve instructional materials based on feedback and performance metrics.

Own support analytics for User Operations: build dashboards and recurring reports, track north-star metrics (cSAT, TTR, QA, escalations), instrument Zendesk, connect support to product/customer data, quantify operational costs of bugs, and measure AI-driven support performance.