Teams at Hatch

Own onboarding, activation, and growth for a high-volume portfolio of SMB customers. Deliver scaled, digital-first customer success through email, chat, office hours, and escalation calls. Maintain account data, monitor engagement and health metrics, support expansion, and identify process improvements and automation opportunities. Help build Hatch’s scaled Customer Success model while guiding customers toward measurable revenue impact and maintaining high satisfaction.

Own and scale Hatch's partner program end-to-end: launch integrations, run co-marketing/co-sell campaigns, enable partners with collateral, coordinate partner events, create repeatable playbooks, maintain partner relationships, and track/optimize partner-driven pipeline and referral ROI.

Lead product strategy and execution for Hatch’s AI customer service platform. Manage and develop product managers, prioritize investments across competing roadmaps, balance revenue growth with customer trust, and drive innovation in agentic tooling. Partner closely with engineering, design, data science, finance, revenue, and go-to-market teams while leading cross-functional initiatives and communicating with executives.