Jobs at Headway

Lead clinical strategy for payer partnerships, promote external payer relations, analyze patient outcomes, inform product and network strategy, collaborate cross-functionally, and travel to support partnerships and conferences.

Own and scale Headway's SEM program across Google and Microsoft Ads, driving campaign architecture, bidding, budget allocation, and performance toward $50M+ annual spend. Design incrementality measurement (geo-lift, holdouts, MMM), partner with Engineering and Data Science on tracking and attribution, optimize post-click conversion with Product, and leverage AI agents to automate keyword expansion, ad copy, and bid signals.

Own and evolve Headway's CX platform: configure voice/IVR and CCaaS routing, deploy AI agent tooling, scale Zendesk/CRM/WFM/QA integrations, run technical programs, and build dashboards to measure system performance and drive operational improvements.

Own partner health and growth for Headway27s care partnerships by managing executive relationships, running steering committees, leveraging data to identify growth opportunities, and collaborating cross-functionally with Product, Strategy, and Operations to improve partner experience and deepen health system and clinic relationships.

Design, implement, and scale core operational workflows; drive execution strategy and automation; perform data-driven analyses; and lead cross-functional efforts with product, engineering, payer, and CX teams to improve efficiency and operational health.

Audit behavioral health documentation and coding (ICD-10-CM, CPT) for accuracy and compliance, provide providers with actionable feedback and education, identify coding trends and risk areas, and collaborate cross-functionally to improve tooling, product, and documentation quality.

Manage end-to-end interview coordination for executive and senior-level searches: complex multi-timezone scheduling, high-touch candidate logistics, Greenhouse pipeline accuracy, playbook creation, recruiter partnership, and discreet handling of sensitive search details to ensure a polished candidate experience.

Build and lead Headway's procurement function: define procurement strategy and policy, manage vendor lifecycle, drive cost optimization and strategic sourcing, implement procurement tooling and reporting, advise leadership on governance and risk, and hire and develop a high-impact procurement team.

Lead Headway's clinical education and network oversight: design scalable provider learning experiences, manage LMS and community platforms, track network health and KPIs, deliver CE/CME and onboarding curricula, drive provider engagement, clinical quality, compliance, and cross-functional integration to improve retention and outcomes.

Run and scale Talent Acquisition enablement and AI-adoption programs: design training and onboarding for recruiters and hiring managers, define success metrics, build dashboards, document processes, and partner cross-functionally to measure and iterate program impact.

Serve as legal partner to the Payer contracting team: own payer contracting strategy, negotiate and review health plan agreements, build scalable legal processes and systems, and collaborate with outside counsel to unlock value while mitigating regulatory and commercial risk.

Lead GTM financial planning and analysis: build and maintain models, own GTM budgeting and forecasting, analyze KPIs and funnel data to evaluate unit economics and channel performance, partner cross-functionally, and produce dashboards and executive-ready reporting to guide resource allocation and growth decisions.

Own and grow a strategic payer commercial relationship by developing senior-level partnerships, shaping patient acquisition channel strategy, collaborating cross-functionally to inform product and operations, driving initiatives to expand demand and stickiness, and documenting scalable commercial playbooks for replication across accounts.

Own payer-facing clinical value narrative: translate Headway's clinical and network data into evidence-backed stories, build competitive intelligence for payers, and equip sales/BD with data, messaging, and materials to win payer partnerships.

Provide strategic regulatory counsel to Clinical, Product, Engineering, and Operations teams on telehealth, clinical practice, and multi-state healthcare compliance. Draft policy, support audits and remediation, translate complex regulations into practical guidance, anticipate regulatory risks, and enable compliant product innovation while partnering cross-functionally.

Own full business-development lifecycle for mid-market health system partnerships across an assigned territory: prospect, qualify, pitch, close, and launch. Build Director+-level relationships, support enterprise deals, mentor BDRs, and collaborate with Partner Success, Product, and Operations to drive long-term adoption.

Lead end-to-end CX programs to improve customer satisfaction and support performance. Identify customer pain points, design and implement CX processes, enable change readiness for releases, partner with cross-functional teams, analyze feedback and KPIs (CSAT, TTR), maintain SOP clarity with Knowledge Management, and leverage AI tools to scale support and reduce resolution times.

Coordinate end-to-end interview scheduling and candidate communications across multiple roles. Maintain accurate candidate records in Greenhouse, manage calendar logistics, prepare interviewers, set up video links, and support TA operational workflows (including BrightHire). Partner closely with recruiters, sourcers, hiring managers, and interview teams to ensure a warm, organized candidate experience and timely updates throughout the hiring process.

Lead clinical quality monitoring for a national network of prescribers (MD/DO, PMHNP). Conduct chart reviews, provide feedback and remediation plans, supervise peer reviewers, collaborate with operations/product/engineering to build automated quality monitoring and scalable provider feedback systems, and help define behavioral health quality and safety frameworks.

Own partner satisfaction and relationship growth with health systems, clinics, and strategic partners. Use data to surface partnership opportunities, support executive meetings, collaborate with Product/Strategy/Operations, and develop engagement strategies for clinicians and referring providers to deepen and scale Headway's care partnerships.