Teams at Helium 10

Leads Helium 10’s global product management function across the United States and China. Owns multi-quarter roadmaps, new-product discovery and delivery, direct-to-consumer and omnichannel expansion, AI-native product development, customer discovery, commercialization, analytics, and cross-functional execution. Manages and develops product managers, establishes operating standards, ensures timely high-quality releases, and communicates business outcomes to executive stakeholders.

Leads Helium 10’s product marketing and content marketing strategy, including positioning, messaging, go-to-market planning, SEO/AEO/GEO visibility, editorial standards, campaigns, market research, and performance analytics. Advises product leadership, partners cross-functionally to drive growth, and manages a team of five. The role requires scaling content and product marketing programs in a SaaS and marketplace e-commerce environment while connecting product innovation to revenue outcomes.

Lead Helium 10’s customer experience organization, overseeing Customer Success, Support, Managed Services, and Sales. Develop scalable human- and AI-powered strategies that improve adoption, retention, renewals, expansion, and revenue. Build customer health programs, optimize lifecycle processes, advocate for customer needs, partner cross-functionally on product strategy, and develop high-performing teams across a B2B SaaS environment.