Teams at Hexaware Technologies

Provide escalation support for messaging and mobile environments: triage, investigate, and resolve user issues via email/phone/ITSM; coordinate with attorneys, vendors, Architecture, and Security teams; execute and document production changes; drive platform improvements and maintain email/mobile security.

The BPM Technical Architect is responsible for Appian BPM implementations, integrating external systems, and ensuring optimal application design and functionality.

Design, automate, and manage CI/CD pipelines (GitLab/Terraform) for AWS applications; implement Blue-Green deployments, automated security scans, multi-region resiliency; coordinate releases, triage CI/CD and production issues, and provide after-hours release support while driving continuous improvements.