Teams at Higginbotham

Manages commercial insurance accounts by designing coverage programs, preparing proposals and applications, coordinating renewals and remarketing, advising clients on coverage and audits, supporting producers, resolving issues, maintaining carrier relationships, and pursuing referrals. Provides mentoring to customer service representatives while ensuring accurate, timely transaction processing and compliance with agency standards.

Manages commercial property and casualty insurance accounts by designing insurance programs, preparing proposals and applications, renewing and remarketing policies, advising clients on coverage and audits, and supporting producers. The role maintains carrier relationships, resolves client concerns, ensures accurate documentation and timely transaction processing, and requires strong knowledge of insurance regulations, commercial coverage, and agency workflows.

Owns uptime, cloud infrastructure, CI/CD pipelines, Infrastructure as Code, shared Linux environments, and incident response for live client applications across Azure, AWS, and Cloudflare. Responsibilities include provisioning environments, managing secrets and identities, maintaining monitoring and reliability practices, supporting releases and database migrations, responding to production incidents, and leading post-incident reviews. The role requires strong Azure DevOps, Bicep or Terraform, Linux, AWS, Cloudflare, and observability experience.