Teams at Higher Logic

Provides technical support to SaaS customers through multiple channels. Investigates web application issues using documentation, browser diagnostics, logs, network activity, system information, and AI-assisted tools. Communicates status and resolutions, documents cases, escalates unresolved problems, and manages multiple inquiries while maintaining strong customer service and product knowledge.

Configure, maintain, and validate source-to-target data mappings for customer onboarding and ongoing integrations. Analyze JSON payloads, apply transformations and conditional logic, troubleshoot data issues, validate results, document configurations, and support AMS, CRM, API, and SaaS integrations. Serve as an API subject matter expert, collaborate with Product, Engineering, Project Management, customers, and vendors, and provide technical guidance, training, and escalation support.

The Account Executive sells Higher Logic products, focusing on client needs, meeting sales targets, and collaborating with internal teams to drive growth.