Jobs at Hilton

Lead strategic optimization of complex hotel group contracts across four major Hilton properties. Analyze contractual risks and opportunities, develop negotiation solutions, partner with sales teams to close business, influence internal and customer stakeholders, identify recurring contracting issues, and coach sellers on negotiation strategies while balancing customer relationships with Hilton’s commercial objectives.

Provides onsite IT and telecommunications support for regional hotels, including installing, diagnosing, repairing, maintaining, and upgrading hardware. Troubleshoots technical issues, supports hotel systems such as POS, networks, parking, door locks, PBX, and PMS, and collaborates with field IT teams. Participates in hotel openings, technology upgrades, and related projects. Requires flexible scheduling and approximately 20% travel.

Supports hotel finance operations across accounts receivable, accounts payable, payroll, and general accounting. Responsibilities include researching and resolving financial inquiries, assisting with monthly reporting and month-end activities, maintaining internal controls, communicating financial results, and collaborating with finance and corporate teams.

Provides administrative support for hotel department operations through word processing, data entry, filing, copying, telephone and email communication, correspondence management, guest interactions, travel booking, and special project assistance. The role is on-site and supports department managers while contributing to a positive hospitality experience.

The Senior Human Resources Coordinator serves as a primary contact for hotel team members, managers, and HR leadership. Responsibilities include managing onboarding and separations, maintaining HRIS and paper records, supporting compliance and customer service training, coordinating employee recognition and engagement events, creating communications materials, and escalating complex HR issues.

Directs all financial operations for the Hilton Chicago, including financial strategy, budgeting, forecasting, reporting, GAAP compliance, transaction approvals, asset protection, and profitability optimization. Advises hotel leadership and ownership with data-driven recommendations while ensuring accurate financial controls and reporting. The role also leads team engagement, performance management, development, and retention.

Assists with directing hotel financial operations, budgeting, forecasting, reconciliations, reporting, audits, tax filings, payroll, and internal controls. Oversees accounts receivable, credit, and night audit functions; reviews financial performance and transactions; and supports hotel leadership with financial recommendations. Supervises, coaches, and develops finance team members while ensuring accuracy, compliance, profitability, and operational efficiency.

Manage hotel-wide HR operations for more than 650 team members, including training and development, leave administration, workplace investigations, HRIS management, employee engagement, labor relations, benefits, compliance, recruitment, performance management, and disciplinary processes. Supervise and mentor HR team members while partnering with hotel leadership to support a diverse, high-performing workforce.

Manages paid media marketing strategies and campaigns for a portfolio of hotels. Analyzes commercial performance data, recommends budgets and investments, optimizes campaigns across paid search, social, display, video, and metasearch, and communicates results to hotel partners and internal stakeholders. Acts as a liaison among hotels, agency partners, and enterprise teams while identifying opportunities to improve the Hotel Level Marketing Program.

Leads commercial sales strategy for Hilton’s US/Canada managed hotel portfolio. Manages property sales and marketing teams, develops B2B revenue and pricing strategies, drives revenue and market-share targets, analyzes competitive demand and market mix, establishes group booking policies, and partners with operations and revenue management leaders. Requires frequent property visits and travel up to 50%.

Supports Hilton’s Groups, Meetings & Events solutions through system and process support, auditing, quality assurance, UAT and regression testing, troubleshooting, governance, documentation, and corrective actions. The role identifies risks and data issues, resolves complex escalations with hotel and corporate teams, improves system integrity and user experience, and guides analysts. It requires hospitality or travel experience, Delphi.fdc and MeetingBroker expertise, business operations support experience, Microsoft Office proficiency, and up to 20% travel.

Manage a portfolio of Hilton hotel openings, conversions, internal brand transitions, and exits across the U.S. and Canada. Coordinate milestones, monitor readiness, identify risks, resolve opening challenges, and escalate timeline issues. Collaborate with hotel owners, management companies, hotel leaders, and cross-functional teams. Ensure accurate hotel setup and content across GDS, PIM, CRS, brand websites, distribution systems, and related Hilton platforms while improving opening procedures and operational readiness.

Manages redemption optimization initiatives from planning through activation, monitoring, measurement, and final readout. Develops project plans, readiness checklists, requirements, documentation, and analytical summaries. Coordinates cross-functional work across pricing, loyalty, analytics, digital, technology, and hotel operations teams. Facilitates working sessions, tracks risks and dependencies, escalates issues, and delivers performance readouts and recommendations to leadership.

Build and deploy generative AI solutions, including APIs, MCP servers, AI agents, LLM integrations, and full-stack applications. Develop scalable AWS cloud services, observability systems, evaluation pipelines, and production agent workflows. Collaborate with Product, UX, Security, Legal, and engineering teams to design interfaces, adapt AI tools to company codebases, and support customer experience and developer productivity use cases.

Leads property services sourcing strategy, supplier selection, negotiations, contracting, and program development. Manages supplier performance, pricing, service levels, spend analysis, and continuous improvement. Partners with Hilton brands, properties, owners, operators, and corporate teams to launch and grow scalable supplier programs. The role also oversees adoption, financial impact, and service improvements across categories such as facilities, janitorial, landscaping, security, parking, and EV charging.

Leads hotel-level digital marketing for a portfolio of high-revenue properties. Develops and optimizes paid search, paid social, display, video, and metasearch campaigns; recommends budgets; analyzes commercial performance data; communicates insights to hotels and senior leaders; coordinates hotel, agency, and enterprise partners; drives testing, program innovation, and team development.

Manages contingent workforce and service-category sourcing, supplier performance, pricing, contracts, compliance, technology adoption, and continuous improvement. Analyzes spend, market, supplier, and operational data to identify savings and improve program performance. Partners with property leaders and corporate teams including Supply Management, HR, Legal, Finance, and Technology. Leads sourcing projects from supplier evaluation through contract implementation and provides contingent workforce expertise across Hilton’s properties and brands.

Manage Hilton’s business travel sales accounts, including strategic account planning, annual RFP leadership, customer and TMC partnerships, and revenue growth. Use market intelligence, analytics, technology, and AI tools to influence buying decisions, increase room-night production, and expand market share. Collaborate across Hilton’s matrixed organization and participate in client meetings, trade shows, travel fairs, and business reviews. The role requires hospitality and business travel sales experience, with travel up to 40%.

Leads group sales growth for a luxury resort by generating new business, converting inquiries, qualifying leads, conducting outreach, and achieving sales targets. Coordinates with property leadership and internal departments to fulfill contracted services and maintain client satisfaction. Responsibilities include property visits, site inspections, FAMs, direct sales calls, and attending trade shows. The role is remote within the U.S. and requires travel of up to 35%.

Leads platform enhancements and enterprise technology programs by translating workflows, APIs, diagrams, and business needs into technical requirements and deliverable solutions. Manages refinement backlogs, prioritizes requirements, monitors roadmaps, identifies risks, and coordinates product owners, designers, engineers, testers, and architecture teams in an agile environment. Also mentors business analysts and delivers release notes and product reviews.