Jobs at Hilton

Provides professional nail services including manicures, pedicures, polish applications, acrylics, and paraffin treatments in a luxury hotel spa. Delivers attentive guest service, maintains sanitized workstations and tools, manages supplies and inventory, follows health and regulatory standards, documents services, and supports daily spa operations.

Provides polished cocktail and food service at Bernard’s, delivering personalized guest experiences in a luxury hotel bar. Responsibilities include learning menus and promotions, taking and entering orders into the POS system, promptly delivering orders, maintaining a stocked and clean service station, and following health, sanitation, safety, and alcohol regulations. Requires complete availability due to union scheduling and at least two years of high-end or craft cocktail experience.

Maintains housekeeping supply inventory by conducting stock checks, generating reports, and ordering amenities, equipment, and supplies. Organizes and cleans supply closets and stock rooms, assigns keys and pagers to public-area team members, and assists with special projects directed by housekeeping management.

Conducts interior and exterior hotel security patrols, identifies safety risks, investigates incidents, prepares accurate security reports, responds to emergencies, and assists guests professionally with safety and security concerns.

Leads Hilton Lifestyle hotel developments across North America from pre-signing through opening. Oversees architecture, design, construction, renovations, conversions, and adaptive reuse while balancing brand vision, operational performance, commercial priorities, and guest experience. Reviews design and construction documents, conducts site inspections, manages risks, coordinates owners and consultants, drives decisions, and maintains project reporting. The role requires hospitality development expertise, strong project leadership, and travel of 40–50%.

Leads enterprise sales strategy initiatives focused on extended-stay lodging growth. Develops strategic roadmaps, business cases, ROI analyses, go-to-market plans, program charters, performance initiatives, and executive presentations. Partners with sales, product, marketing, finance, operations, technology, and regional teams to influence decisions, align stakeholders, and operationalize global commercial strategies.

Coach a portfolio of Hilton hotels through structured service improvement programs. Responsibilities include diagnosing service gaps, facilitating root-cause analysis, creating and monitoring action plans, advising hotel leaders, analyzing guest and operational data, coordinating corporate stakeholders, tracking program progress, and supporting sustainable performance improvements. The role is remote within the U.S. with travel of up to 75%.

Leads global contact center capacity planning, forecasting, headcount, and hiring strategies. Builds predictive staffing models using Python, analyzes contact flows and staffing accuracy, and develops reports with MicroStrategy, Alteryx, and Power BI. Communicates data-driven recommendations to executives, partner managers, vendors, and operations teams while managing planning initiatives and optimizing service levels, customer experience, and costs.