Teams at HNTB

Provide consulting and technical leadership for toll revenue collection systems, focusing on CCaaS contact center design, implementation, AI-driven customer service solutions, procurement, operations support, and project delivery across the system lifecycle.

Directs a large, multidisciplinary toll technology group of 25–40+ employees. Oversees multiple projects, staffing, priorities, schedules, technical and operational performance, client relationships, business development, recruiting, employee development, compensation reviews, and succession planning. Requires extensive tolling agency and industry experience, strong leadership, and at least 12 years of relevant experience with supervisory responsibility.

Provide support on urban mobility projects including roadway, bikeway, transit, traffic, and intersection design. Prepare plans, profiles, reports, cost estimates, and deliverables; perform research, data collection, field investigations, GIS mapping, and community meeting support.