Teams at House Rx

The Sr. Customer Success Manager is responsible for ensuring customer satisfaction through relationship management, operational oversight, and driving financial growth in pharmacy services.

Own and scale corporate IT systems including Windows/macOS endpoints, MDM, identity (Okta, Google Workspace), SaaS administration, automation (PowerShell/Bash/Python/APIs), onboarding/offboarding, endpoint security, and audit readiness. Troubleshoot complex issues, build runbooks, and partner with Security, Engineering, People, and Operations to operationalize repeatable, compliant IT processes.

Lead and coach a west-coast team of Specialty Pharmacy Care Coordinators, manage scheduling and work queues, own performance management, training, audits and operational reporting, support clinic launches, and ensure consistent execution of specialty pharmacy workflows including prior authorizations, financial assistance, and patient outreach.