Teams at Howden Re

Provide high-level EA support to two leaders: manage complex calendars, coordinate meetings and cross-functional priorities, and process expense reports in SAP Concur. Serve as primary contact for expense inquiries, maintain organized records for audits, resolve discrepancies with vendors, handle ad-hoc administrative tasks, and prepare documents and presentations in Word, Excel, and PowerPoint. Use AI tools to streamline workflows and improve productivity while maintaining confidentiality and accuracy.

Provide 1st–2nd line IT support for executives in the New York office, manage high-priority incidents via ServiceNow, troubleshoot Microsoft and mobile technologies, administer Active Directory, escalate to technical teams, support desk moves and out-of-hours events, and maintain compliance with FCA and ITIL practices.

Provide 1st–3rd line IT support for US regional employees and executives, manage ServiceNow tickets, troubleshoot Windows, macOS, mobile devices, AV/conference rooms, printers and networks, administer Active Directory, liaise with escalation teams and third parties, and provide on-site support including travel and occasional out-of-hours coverage.