Teams at Hub Group

Owns executive relationships with large, complex logistics customers across warehousing, transportation, and consolidation operations. Develops multi-year account strategies, customized supply chain solutions, business reviews, and growth plans. Coordinates operations, sales, pricing, finance, and leadership teams to improve service, profitability, and retention. Manages escalations, credit disputes, customer communication, and strategic alignment across multi-site, multi-service accounts.

Manages assigned customer accounts during overnight hours, serving as the primary customer liaison and resolving service issues. Monitors orders, accessorial charges, transportation metrics, container assets, costs, margins, network efficiency, and on-time performance. Communicates with shippers, consignees, Account Management, and Operations to address exceptions, offer transportation solutions, reduce disputes, and maintain service quality.

Analyzes driver optimization solutions and assigns inbound and outbound loads to available capacity across a geographic territory. The role manages daily market planning, responds to delays and equipment issues, coordinates with terminal and intermodal operations, and improves routing and equipment utilization. Success is measured by driver utilization, loaded miles, service, safety, and cost per load. The planner also resolves outstanding planning issues and supports after-hours communication.