Teams at Hub Group

Manages assigned customer accounts as the primary liaison, resolving issues, coordinating with internal departments, monitoring orders and accessorial charges, and providing transportation solutions. The role analyzes account metrics, supports collections, manages exceptions, optimizes costs and network efficiency, and helps maintain on-time performance and profitability. It requires customer-focused communication, transportation management system use, Microsoft Office proficiency, attention to detail, and weekend rotation availability.

Serves as the primary liaison for assigned customer accounts, resolving issues, monitoring transportation orders, managing accessorial charges, and optimizing cost, margins, network efficiency, and on-time performance. Uses transportation management systems and account metrics to provide solutions, communicates with shippers and consignees, and supports operations. Trains and mentors Account Management Specialists while maintaining service quality and customer satisfaction.

Manages Lowe’s settlement and billing processes, ensuring accurate daily order preparation, exception pay and billing, revenue capture, rate changes, and discrepancy resolution. Oversees, trains, and develops Settlement Administrators while collaborating with Field Operations, Billing, and IT. The role also enforces operational policies, improves process efficiency, supports a positive workplace culture, and maintains accuracy, safety, and service standards.