Jobs at Human Interest

Leads and develops a high-volume Sales Activation Coordinator team responsible for client outreach, retirement-plan document collection, intake quality, controlled-group setup, and handoff to plan design. Manages SLAs, capacity, coverage, forecasting, escalations, and performance metrics while partnering with Sales and Quality Control. Drives process improvements, SOP development, workflow automation, and technology adoption to improve conversion velocity, data integrity, and customer experience.

Support new clients and white-label partners in setting up and launching 401(k) plans. Manage activation pipelines, timelines, onboarding workflows, monthly targets, objections, escalations, and cross-functional coordination. Educate customers on retirement plan options, maintain engagement, troubleshoot software issues, and identify process improvements while delivering a high-quality customer experience.

Enable and optimize payroll integrations for clients using more than 400 payroll providers. Troubleshoot data transmission issues, evaluate discrepancies, guide clients through integration setup, and support first 401(k) contributions. Collaborate with Sales Activation, Payroll Partners, Product, Customer Success, and Operations teams. Draft procedures, account for SEC, DOL, and IRS regulations, investigate root causes, implement solutions, improve processes, and manage projects while maintaining accurate, client-focused communication.

Build and expand referral partnerships with technology, HCM, benefits, CPA, and financial advisory partners serving SMBs. Develop strategic referral networks, generate leads, establish partner goals and performance metrics, and execute go-to-market and demand-generation initiatives. Resolve partnership issues cross-functionally with Sales, Product, Marketing, Legal, and Finance while managing relationships in a quota-driven environment.

Owns strategic partnership growth for a fintech retirement platform. Sources, negotiates, structures, and closes complex distribution agreements with payroll providers, benefits brokers, financial institutions, PEOs, and embedded-fintech partners. Develops channel strategy, models partnership economics, coordinates integrations and go-to-market execution across teams, manages executive communications, and ensures effective handoff to partner management. This is an individual-contributor role focused on building new channels and delivering measurable revenue impact.

Manages assigned retirement-plan accounts as the primary client contact, providing customer service, issue resolution, plan design and document support, compliance guidance, regulatory deadline assistance, annual testing, Form 5500 coordination, and audit support. Partners cross-functionally with implementation, sales, support, marketing, and product teams while maintaining current knowledge of ERISA, IRS, and Department of Labor requirements.

Leads Human Interest’s ERISA compliance program across 401(k) operations, ensuring adherence to ERISA, DOL, and IRS requirements. The role modernizes compliance workflows, develops automated monitoring and reporting systems, manages fiduciary governance and regulatory incidents, oversees escalations and remediation, partners with Product and Technology, manages auditors and regulators, and coaches compliance managers. The director also advises executives on risk, maintains policies and training, and scales technology-enabled compliance operations.

Build and own a greenfield mobile application for iOS and Android, including architecture, features, security, accessibility, testing, telemetry, and App Store and Play Store releases. Use AI coding agents throughout development, establish CI/CD and rollout processes, solve secure fintech problems, and collaborate with Product, Design, and backend engineers. Mentor teammates and drive high-quality, reliable customer experiences.

Supports contribution trade operations by reviewing customer and account data, processing payroll contributions accurately and on time, identifying and correcting discrepancies, troubleshooting integration issues, maintaining records, responding to inquiries, and improving workflows. The role collaborates cross-functionally, provides operational insights, supports reporting and compliance, and contributes to projects that enhance efficiency and data integrity.

Leads payroll connection and integration operations, managing managers and frontline teams while driving throughput, SLA performance, quality, compliance, and customer experience. Partners with payroll providers and internal Product, Engineering, Sales, and Customer Success teams to resolve integration issues, improve processes, manage risk, and influence product roadmaps. Uses operational data, capacity modeling, root-cause analysis, and automation to scale teams and deliver strategic initiatives.

Own full-cycle recruiting for Sales and Go-To-Market teams, hiring roles from SDRs and Account Executives to leadership. Advise revenue leaders, source passive candidates, manage candidate experience, negotiate offers, track recruiting metrics, and improve hiring processes using Greenhouse, BrightHire, and LinkedIn Recruiter. Lead initiatives involving employer branding, DEI sourcing, and recruiting process optimization in a remote, high-growth environment.

Designs and delivers scalable learning and talent development programs, including e-learning, microlearning, training materials, workshops, and leadership development. Conducts needs assessments, facilitates virtual and in-person sessions, administers the Docebo LMS, documents resources in Confluence, and uses AI tools to accelerate content creation. The role manages cross-functional People Team projects, gathers learner feedback, and continuously improves learning solutions aligned with organizational goals.

Leads Human Interest’s strategic partnerships function, expanding distribution through payroll providers, benefits brokers, accountants, financial institutions, PEOs, and fintech partners. Responsibilities include team leadership, partnership strategy, sourcing and closing complex agreements, deal structuring, performance management, cross-functional coordination, executive communication, and market intelligence. The role requires building scalable processes, personally managing high-value negotiations, and driving measurable revenue growth across the retirement and financial-services ecosystem.

Leads multiple Operations Manager teams responsible for accurate, compliant, and timely money movement transactions. Translates organizational strategy into operational plans, manages performance metrics, mitigates risk, improves processes, and strengthens client experience. Partners with Product, Engineering, Data, Legal, Sales, and Customer Success leadership while developing managers, scaling transaction operations, driving automation, and leading organizational change in a regulated fintech environment.

Lead and build a mobile engineering team from the ground up, overseeing hiring, mentorship, architecture, product execution, release governance, QA infrastructure, app-store deployments, telemetry, and cross-functional collaboration. The role manages iOS, Android, and cross-platform development while ensuring reliable, secure, high-quality mobile experiences for employees and retirement-plan administrators.

Supports GTM FP&A through revenue forecasting, scenario modeling, variance analysis, budgeting, KPI monitoring, and financial reporting. The role provides data-driven insights to Sales, Partnerships, Marketing, and Customer Onboarding leadership; prepares board and investor materials; improves forecasting accuracy; and develops scalable finance processes for a high-growth SaaS business.

Leads technical program planning and execution for money movement systems, coordinating design, product, and engineering teams. Responsibilities include managing schedules, milestones, risks, blockers, reporting, roadmaps, resourcing, cost management, and process optimization. The role supports reliable deposits and withdrawals, accurate financial tracking, and self-service capabilities for administrators, participants, and operations teams.

Manage full-cycle sales from demonstrations through contract close, including prospecting, pipeline development, product demonstrations, negotiation, and sales activity documentation in Salesforce. The role requires exceeding quotas, supporting small-business customers, navigating high-velocity sales cycles, using sales technology, and communicating product value effectively.

Build and manage referral partnerships with technology, HCM, benefits, accounting, and financial advisory partners serving SMBs. Develop referral networks, identify partnership opportunities, resolve issues cross-functionally, support partner marketing initiatives, and establish sales goals and performance metrics. Execute go-to-market and demand-generation strategies while managing relationships independently in a quota-driven environment. The role requires being in the field three days per week and living in The Bronx.

Develop and grow referral partnerships with technology, HCM, benefits, accounting, and financial-advisor partners serving SMBs. Build strategic networks, generate leads, resolve partnership issues cross-functionally, and collaborate on partner marketing initiatives. Establish performance metrics and execute go-to-market and demand-generation strategies. This quota-driven role requires strong relationship-building, communication, autonomy, and three days per week in the field in Miami.