Teams at Imprint

Own CX quality, training, and knowledge management systems for a large-scale customer support operation. Lead QA framework design, Zendesk knowledge management, Sierra AI deflection enablement, automated quality scoring, agent training, partner launch readiness, and data-driven continuous improvement. Manage a team of 2–3 associates while partnering with engineering, product, vendors, compliance, legal, and operations teams.

Leads Imprint’s fraud prevention strategy across new account, first-party, and transaction fraud. Owns fraud loss outcomes, controls, team performance, and strategic priorities. Manages three fraud leads, partners with modeling and engineering teams, communicates risk and performance to executives, and serves as an operational backstop during severe fraud incidents. Requires deep money-movement fraud expertise, technical fluency in SQL, SAS, or Python, and experience leading fraud teams with loss or P&L accountability.

Leads a small design team while owning end-to-end creative execution for co-branded credit card programs. Translates partner briefs into card designs, visual systems, presentations, and production-ready mechanicals. Coaches designers, presents and defends creative work to clients, coordinates with brand and product stakeholders, and ensures quality across card, digital wallet, and mobile app contexts. Participates in press checks and printer coordination while maintaining consistency throughout each program lifecycle.