Teams at Inspira Financial

Develops and supports enterprise Salesforce solutions across the full software delivery lifecycle. Responsibilities include Apex and Lightning Web Components development, Salesforce configuration, integrations using REST and SOAP APIs, architecture contributions, automated deployments, code reviews, troubleshooting, documentation, and production support. The role collaborates with product, business, architecture, and engineering teams while promoting scalable, secure, maintainable solutions and continuous platform improvement.

Leads support center specialists by providing real-time guidance, resolving escalated accountholder issues, coaching and training team members, monitoring service and quality goals, and supporting performance reviews. The role also tests new products and software, updates policies and training materials, answers client inquiries, improves service efficiency, and manages special projects. The schedule is Monday through Friday, 11:30 a.m. to 8:00 p.m. CT, with seven weeks of training.

Provides advanced, multi-channel support to retirement and wealth accountholders through email, chat, voice, and text. Resolves escalated and complex account issues, explains processes and next steps, collaborates with internal departments, and supports account and investment inquiries. Mentors new specialists, assists with training and new tools, contributes to policies and procedures, participates in pilots and UAT, and serves as a subject matter expert.