Teams at Instructure

Designs and builds accessible, engaging online learning experiences in Canvas LMS for institutional clients. Responsibilities include structuring course content, activities, assessments, and visual assets; applying instructional design, Universal Design for Learning, and WCAG standards; collaborating with instructors, subject matter experts, and stakeholders; delivering remote workshops; and managing multiple small projects. The role requires Spanish and English fluency, basic HTML, graphic design and eLearning experience, strong communication, organization, and stakeholder management skills.

Own the weekly renewal forecasting process, including Salesforce data integrity, ATR model maintenance, forecast tooling, leadership reporting, and renewal save programs. Build weekly forecast narratives, resolve linking and amendment issues, maintain Google Colab and analytics workflows, and coordinate Renewals, Customer Success, Sales, and Finance stakeholders to improve forecast accuracy and target visibility.

Own Salesforce as a product, setting the roadmap for Sales Cloud, Service Cloud, CPQ, Agentforce Revenue Management, and connected applications. Lead a four-person CRM product management team responsible for requirements, delivery, testing, and data quality. Partner with executives and CRM engineering, development, and administration teams to prioritize capabilities and expand AI use across the CRM ecosystem. This is a remote role reporting to the VP of Enterprise Systems and Technology.