Teams at Intapp

Develop and manage editorial strategy and client communications across audiences, channels, and marketing teams. Responsibilities include maintaining editorial calendars, aligning narratives, coordinating content launches, repurposing content, tracking engagement and editorial KPIs, and creating personalized customer lifecycle communications. The role also supports onboarding, feature adoption, product announcements, service updates, editorial governance, workflow automation, and cross-functional content processes.

Manage client-facing projects from kickoff through closeout, ensuring delivery on schedule, within scope, and on budget. Coordinate internal teams, vendors, project resources, budgets, schedules, risks, and scope changes. Maintain project documentation and pipeline reporting, escalate issues to stakeholders, and oversee project handoff to operations. The role requires strong analytical, organizational, communication, scheduling, and project management skills, along with substantial enterprise software or professional services experience.

Manage client success across enterprise legal-industry accounts by driving product adoption, measurable business outcomes, and long-term retention. Develop success plans, identify and remediate account risks, coordinate with account managers, present business reviews, advise clients on Intapp solutions, and represent customer needs internally. Build trusted-advisor relationships with executive stakeholders and contribute to user groups, industry events, and thought leadership.