Teams at Intercom

Own and grow a mid-market customer portfolio by driving retention, renewals, revenue expansion, upsell, and cross-sell. Engage executives to position AI-powered solutions, develop territory strategies, analyze performance metrics, and connect customer needs to product and go-to-market teams. The role also mentors peers and requires strong commercial judgment, SaaS sales experience, procurement expertise, and consistent quota overachievement.

Drive full-cycle recruiting for GTM and G&A roles, partnering with leaders and hiring managers on talent strategy. Build diverse pipelines, source and convert passive candidates, use data to improve searches, advise stakeholders, and deliver an excellent candidate experience. The role requires expertise in GTM and sales recruiting within a high-growth technology environment, strong talent-market knowledge, and the ability to improve recruiting processes.

Owns partner-delivered Fin implementation projects, onboarding and certifying service partners, translating customer requirements into deployment plans, driving AI adoption and portfolio KPIs, managing escalations and project risks, improving partner operations, and coordinating with Sales, Customer Success, Support, and R&D. Leads partner business reviews and ensures delivery quality, customer outcomes, and continuous partner enablement.