Teams at Intercom

Leads North American Mid-Market and Enterprise Solutions Engineering teams, defining go-to-market strategy, scaling talent, and supporting complex enterprise sales. Acts as a player-coach by guiding strategic deals, developing solution architectures, delivering demos and PoCs, advising executives, building reusable technical assets, and influencing product direction. Partners across Sales, Product, Marketing, Engineering, and Services to drive customer outcomes and revenue growth through AI-powered support solutions.

Leads Mid Market and Enterprise Solutions Engineering teams across North America. Defines go-to-market strategy, scales and coaches high-performing teams, supports complex enterprise sales cycles, and provides technical guidance through architecture, demonstrations, proof-of-concepts, and business value assessments. Partners with Sales, Product, Marketing, Engineering, and Services to develop verticalized solutions, influence product strategy, engage executive customers, and deliver measurable outcomes using AI-driven customer support products.

Build and deliver AI-powered customer solutions for strategic clients. Partner with customer technical teams to understand requirements, prototype and ship software, integrate systems through REST APIs, and drive measurable adoption of Fin. Collaborate with Sales, Success, Product, and Engineering teams, provide product feedback, codify implementation best practices, and work onsite with customers as needed.